Komal Puri Email & Phone Number

Mississauga, ON, CA

Oakville, Ontario, Canada

Brampton, Ontario, Canada

• Understanding client needs and offering solutions and support; answering potential client questions and follow up call questions
• Onboarding high revenue, warehousing and fulfillment customers by offering optimum shipping and fulfillment solutions.
• Maintain fruitful relationships with clients and address their needs effectively
• Creating and maintaining database (Hubspot, CRM and Excel) of prospective clients
• Research and identify new market opportunities
• Collaborating with management on sales goals, planning, and forecasting; maintaining short and long-term business development plans

Brampton

eShipper is an IT logistic company. Operations manager for Claim and Customer Service team. Training and Development Manager. Enhance team productivity and mentor staff. Continuously developing role-specific programs for various audiences using Adult Learning Principles. On-boarding of high-revenue customers with unique shipping and eCommerce needs..

Mississauga

 Assisted with designing and prepariing a Monthly Housing Report and data collection on new housing development in GTA. Wrote constructive articles on New Home Development for Toronto Sun and Toronto Star.  Processed sales inquiries from subscribers’/members’ and resolved issues.  Trimart reports are used by financial institutions, builders, marketing.

Burlington

 Redesigned and developed user guide. Interviewed SMEs to understand business requirements for the Oracle WorkAlign Scheduler. Covered topics like functionalities, KPIs, Work Orders, Resource Availability, etc. Assisted marketing team. Experience with Marketo.com and Salesforce.com.

Toronto, Canada Area

 Delivered presentations to acquire child sponsorship meeting daily Quota. Based on statistics and data presented economic requirements of developing nations to the clients and sponsors.  Trained new fundraisers regularly and ensured that trainees were comfortable and motivated. Participated in various PR events.

Mississauga, ON

 Prepared policies and procedure manual. Coordinated with international teams ensuring client business requirements are met.  Prepared procedure guide and sign-off documents. Prepared Test Plans and Test Logs for the system.

Mississauga

• Cafe Supreme (2002 -2004) Business owner
• Successfully ran a profitable operation of 50 seat café.
• Responsibilities included point of sale, staff scheduling for 11 employees, daily accounting, HR/Payroll, inventory, client relations, training of staff, kitchen operations, WSIB, liquor licensing, banking, etc.

Mississauga

 Interviewed SMEs for requirements.  Multiple source documentation for clients. Translated complex technical concepts for easy to use end-user guide. Performed testing on various Genesys products. Used MS Word and Visio.

North York

Worked on UNIX platform to understand client’s requirements.Designed and developed a template for Education and Training department, using FrameMaker.Created ISO Monitoring tools using Microsoft Excel to track Oasis Projects.

North York

Rewrote, formatted and organized the commercial manual. Organized and reformatted three system to system manuals (different versions). Used Visio for diagrams.

New Delhi, India

Edited stories filed by Bureau reporters and other news agencies such as Reuters, Associated France Presse, United News of India, Press Trust of India. Designed the newspaper layout using Quark Express 3. Successfully worked under everyday deadline pressure.

Learning Design Certificate, Training And Development

Lms Platforms

Certificate, Business Analyst

Bachelor Of Commerce (B.Com.)