Purity Kabaragu Email & Phone Number

Nairobi, Kenya

Handled inbound calls with duties including signing up new customers, presentingrelevant product information and retrieving customer data.

Nairobi, Kenya

- Analyzed agent interactions, customer satisfaction surveys, identifying trends and recommending changes to improve customer service. This led to a 90% score in a quarterly customer satisfaction survey.- Provided technical support for clients on a wide range of products resolving issues at a 95% rate.

Nairobi, Kenya

- Prepared and submitted regular internal and donor reports on all gender issues- Spearheaded the creation, updating and archiving of hundreds of hard copy files - Promptly responded to general inquiries from the staff and stakeholders via telephone and e-mail - Prepared, proofread and formatted correspondence - Planned and coordinated numerous internal and external meetings

Nairobi, Kenya

- Provided support in the preparation and editing of research reports - Organized stakeholder forums that includes a forum that prepared the commission’s alternative report on the Convention against Torture - General office duties including answering phone calls, typing, photocopying and running errands

Nairobi, Kenya

- Sorted and verified 500+ files and passport application forms - Updated client information into the digital system - Resolved clients’ complaints while identifying problems and taking appropriate corrective action - Carried out routine administrative duties like photocopying, scanning and filing