● Continuously analyzing and optimizing bank customer portfolios for growth and profitability.● Conducting regular customer surveys to improve and enhance the overall customer experience.● Leading and training telemarketing teams to provide exceptional service and resolve customer issues.● Proactively onboarding new customers to expand the bank's portfolio and revenue streams.● Collaborating with the telemarketing unit to address and resolve customer queries and product-related complaints.● Monitoring market trends and competition to refine customer service strategies and offerings.● Engaging in strategic planning to drive customer acquisition, retention, and overall growth.● Streamlining customer feedback channels and implementing improvements for service excellence.

● Executed account remediation to enhance data accuracy and regulatory compliance.● Proficiently conducted Sybrin & FCR System indexing for efficient document retrieval.● Scanned and organized customers' mandates and cards to streamline data access.● Enforced strict adherence to Know Your Customer (KYC) policies and procedures.● Monitored team workflows to ensure uninterrupted and efficient operations.● Developed and implemented process improvements for enhanced efficiency.● Collaborated with cross-functional teams to address compliance issues and drive solutions.