Purity Muthoni Email and Phone Number

Ensures proper due diligence and controls are set in place and practiced for all tasks related to financial postings, adjustments & revenue reversals.Supervises and monitors Operational Risk (OR) inherent activities within the Unit as well as supervise the performance of Control Self Assessments (CSA) to get an assurance of current and accurate Risk and Loss registers.Demonstrates a sustained proactive approach towards identifying potential risks & process gaps. Works jointly with… Show more Ensures proper due diligence and controls are set in place and practiced for all tasks related to financial postings, adjustments & revenue reversals.Supervises and monitors Operational Risk (OR) inherent activities within the Unit as well as supervise the performance of Control Self Assessments (CSA) to get an assurance of current and accurate Risk and Loss registers.Demonstrates a sustained proactive approach towards identifying potential risks & process gaps. Works jointly with the Risk department to conduct periodic e2e reviews of high-risk processes.Manages the card reconciliation cycle to ensure effective TB vs. GL reconciliation, complete & accurate settlements, refunds & reversals, and further resolution of outstanding items as per set reconciliation rules. Observe zero tolerance on outstanding recon exceptions beyond the set life cycle.Manages the end-to-end card production process up to the eventual delivery of the card to the customer within existing TaT.Manages optimum card stock levels for all products that balance business needs, costs, and associated handling risks.Manages and provides oversight of all transaction dispute resolution processes, systems/platforms, operating rules, service quality, TaT, SLA, accuracy, and completeness.Monitors closure of CRM complaints & other outstanding issues owned by the unit to ensure that it does not attain escalate beyond the set SLA Ensures that efficient and quality services are provided to both internal and external customers that meet or exceed agreed service standards.Ensures clients’ interests are fully protected and deliver value-added services to clients following the established procedures, regulations & laws, and the Bank's business need. Continuously reviews existing processes, procedures, controls, and systems for improvements in quality, efficiency & TATEnsures effective & updated Service Level Agreements are maintained with all relevant stakeholders and are accordingly met. Show less

Authorized cards applications into the systemProcessed direct debits for credit cardsPrepared timely and accurate reports (Visa and CBK)Reviewed department audit reports and implemented the recommendationsReviewed department manuals and policyMonitored reconciliation of internal card accountsApproved disputes and daily settled Visa accounts. Authorized card Load and reload.Coordinated operational card processes in the branchesDispatched cards to… Show more Authorized cards applications into the systemProcessed direct debits for credit cardsPrepared timely and accurate reports (Visa and CBK)Reviewed department audit reports and implemented the recommendationsReviewed department manuals and policyMonitored reconciliation of internal card accountsApproved disputes and daily settled Visa accounts. Authorized card Load and reload.Coordinated operational card processes in the branchesDispatched cards to branchesRisk Control Self-Assessment champion for the departmentWas proxy for the assistant Manager Show less

Posted cards applications into the systemPrepared timely and accurate reports (Chase)Reconciled internal card accountsReconciled card accounts with ECB, MasterCard, and UPSSettled Visa accounts daily Loaded and reloaded cardsCarried out M-Pesa reconciliationsOffered Mfukoni customer support

Debtors Reconciliation & Creditor Reconciliation. Costing and revenue collection.Management of stocks –Drugs, Food and general supplies.Reconciliation of the general Ledger Accounts.Bank reconciliations.Preparation of donor reports (Us aid, EED-Germany funded project, Palliative care project –UK Funded, TB &Leprosy project-Netherland Budget preparation & Budget control.Preparation of Management Reports.Preparation of Final Accounts.Ensuring fixed Asset… Show more Debtors Reconciliation & Creditor Reconciliation. Costing and revenue collection.Management of stocks –Drugs, Food and general supplies.Reconciliation of the general Ledger Accounts.Bank reconciliations.Preparation of donor reports (Us aid, EED-Germany funded project, Palliative care project –UK Funded, TB &Leprosy project-Netherland Budget preparation & Budget control.Preparation of Management Reports.Preparation of Final Accounts.Ensuring fixed Asset Register is updatedProcessing of statutory deductions and submission before deadlines.Payroll preparation. Show less