Customer service agent Responsibilities.Handling complaints and requests related to Betin Kenya. Taking every opportunity to cross sell and upsell Betin products.Following up on pending issues and ensuring that customer issues are resolved.Explaining the different markets offered at Betin KenyaForward unsettled bets and follow up with the relevant team to ensure they are resolved. Help and educate players on the self service methods like password reset among othersManaging customer’s queries received via the chat platform and at the same time ensuring quality is maintained. Contribute to product development and improvement of Betin Kenya service from continuous feedback analysis.Always ensure timely and complete resolution of customer queries.

• Cashiering and reconciling cash receipts and payment as received form the members.• Record Keeping.• Attending to members queries• Preparing and distribution of daily gym revenue reports. • Handle member complaints and requests as related to royal Nairobi golf club. • Answer calls professionally and give necessary information about royal Nairobi golf club.

Customer service representative Activating customers accountsHandling complaints and requests related to Gotv and DStv.Answer calls in a professional way and give the necessary information on Gotv and DStv decodersTaking every opportunity to sell the Gotv and Dstv decoders and packages.Ensuring that customer issues are resolvedAnswering basic questions related to the Gotv and Dstv decoders are handled.

Customer Service Representative Duties and responsibilities:Preparing and distribution of daily activity reports. Handle customer complaints and requests as related to press. Actively taking every opportunity to sell services and products of RPWL.Answer calls professionally and give necessary information on products and services.Ensuring that all necessary information is obtained from customers and they are supplied with any essential information.Ensuring that customer’s inquiries for quotes are given on time. Visiting clients and marketing RPWL products.Resolves customer issues.Answering basic questions of the organization and also responsible for answering all incoming calls.