Purity Wangui Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

•Ensured customer retention by handling daily calls, emails, giving detailed, informative, personalized friendly and polite service.•Increased sales by 10% by maintaining an advanced knowledge of the products and services offered and identity customer's needs.•Minimized revenue leakage by 50% through accurate accounting of all transactions and balancing of books at the end of the and generating reports.•Maintained good customer relations by providing a positive, calm, empathetic, professional engagement and communication towards employees at all times.•Improved customer satisfaction by 20% through implementation of new customer engagement strategies such as actively seeking customers' feedback, personalized emails and messages, proper communication of products offered, prices and working hours especially on holidays.•Up selling and cross selling by suggesting products/services to customers.•successfully managed and streamlined general office operations by ordering necessary supplies, ensure timely processing of invoices, receipts and performing regular office and equipment maintenance.

Githunguri, Kiambu, Kenya

performed various HR tasks such as payroll preparation and management, induction and orientation, filling and registry management.some of the key achievements were;•Developed and maintained computerized filling system that made retrieval and accessibility of employees' records such as personal information,leave days, easy.•Prepared and managed a payroll of 50 employees with the guidance of the HR.•Ensured a 100% smooth on boarding of employees' that have been transferred to the organization through induction and orientation.•Prepared induction and orientation materials for new employees such as employees' code of conduct, work ethic and time management policies.•Reduced time spent by the Hiring Manager on applications by 50% through organizing job applications, performing initial screening, forwarding candidates who meet the requirements and contact and set up interviews with shortlisted candidates.•Planned events such as the county fiscal strategy and employees welfare, year 2021.•Documented key decisions and actions during the head of department and employees welfare meeting.•Adapted a neat and computerized filling system for the liquor office which reduced workload by 70% and made it easier to keep track of all the liquor stores that have paid the license fee,the owner,his/her details and where they are located.