Verga Purnama Setta Email & Phone Number

Jakarta, Indonesia

As a Customer Success Manager Lead at Kata.ai, I play a dual role, serving as both a team lead and an individual contributor, where I oversee the comprehensive customer success strategy while directly managing key client relationships. The responsibilities encompass guiding a team of Customer Success Managers in delivering exceptional service, optimizing client experiences, and driving value realization, all while personally ensuring the success and satisfaction of our most significant clients through tailored support and strategic partnership building.

Jakarta, Indonesia

Managed strategic client accounts like Indosat, Telkomsel, Pegadaian, Mitsubishi, and more. Involved in building strong client relationships, understanding their goals, and tailoring our AI solutions to meet their needs. Led implementation, provided ongoing support, and worked closely with internal teams to ensure smooth service delivery and client satisfaction.

Jakarta, Indonesia

Focused on expanding the company's market presence by identifying and cultivating new business opportunities. The responsibilities included conducting market research, nurturing relationships with potential clients, and crafting tailored proposals to demonstrate the value of our AI solutions. Also actively engaged in negotiation and contract discussions while collaborating with internal teams to ensure the successful implementation of new partnerships and initiatives.

Jakarta, Indonesia

Focused on building and managing partnerships to help our company grow. This included finding potential partners, negotiating deals, and maintaining relationships to benefit both parties. Collaborated with different teams to use these partnerships for product development and marketing. Additionally, monitored how well partnerships were working and made adjustments as needed.

Jakarta, Indonesia

Despite my non-IT background, I embraced the challenge of serving as the first point of contact for technical issues or requests from clients. Involved in bridging communication between clients and the internal Kata.ai team, facilitating effective problem resolution and ensuring client satisfaction. This experience taught me valuable skills in client relations, communication management, and technical fundamentals, which have greatly contributed to my current role.

Greater Jakarta Area, Indonesia

The main responsibility was to ensure the quality of every broadcast aired on the network and to ensure compliance with the regulations set by Komisi Penyiaran Indonesia (KPI). This involved meticulously checking each program before airing to verify its technical quality and content adherence to KPI guidelines. Through this role, I developed keen attention to detail, effective problem-solving skills, and a deep understanding of broadcasting standards and regulations, all of which have been instrumental in my career progression.

Bandung Area, West Java, Indonesia

Spearheaded a business specializing in coating services for various components, including vehicle spare parts, gasoline engine frames, bicycle frames, and more. Operating as a third-party service provider, collaborated with companies like the automotive spare parts industry, offering tailored coating solutions to meet their specific needs. The responsibilities encompassed overseeing all aspects of the business, from client acquisition and project management to ensuring high-quality coatings and customer satisfaction.

Bandung Area, West Java, Indonesia