Purnima Krishnamurthy Email & Phone Number

India

Mumbai, Maharashtra, India

To plan, manage and report on all aspects of User Acceptance Testing in line with testing standards and processes including; Identification of UAT stakeholders and resource. Identification and approval of UAT scope. Capture and planning of UAT preparation and test activities.Project specific Training documentation on usage and navigation on store front websites developed and User Manual for Data load done on Oracle Commerce Cloud. Training Users on navigation of OCC and Store Front

Mumbai, Maharashtra, India

Good working knowledge and experience in learning management system like Sabre Training Tool and NetExam Uploading training Curriculum, Courses, training agenda, Quick reference guides, Trainers guide, Student Workbooks, Videos links for Instructor Led training courses in Sharepoint toolUploading Webex recorded sessions for internal quality checks and also to help other Trainers for easy self learning. Managing Training Calendar updates for self and the teamAdmin access to download teams feedback reports, Participants lists, occupancy reports and Trainer Utilization reportsSpecialist in system conversions/migration projectsDeveloping training SOP for Sales Account Managers Product Trainings to the Travel Agents, Airlines staff, Customer Support Agents, Team Leads and Sales Managers , also customized Product / GDS training for Client specific to match their internal Automated toolsProduct testing on New Products and Enhancements of existing productsInstitution Tie ups to Facilitate training Training Need Analysis on support call basis to identify agents to Refresher training

Chennai, Tamil Nadu, India

Update weekly all the Call Calibration scores in CRM tool. Conduct weekly Product Knowledge Tests for entire team and update scores in the CRM tool for staff's constructive feedbacks and conduct refreshers based on the response Process Mapping on client process for Implementation phaseContent and SOP for Project specific Process flowProcess testing, OJT (On Job Training) post implementation Product Trainings to the program Customer Support Agents, Regular Refresher trainings to Customer Support Team and Team LeadsDeveloped Repository and Knowledge base for the staff easy accessMaintain Weekly and Monthly trainings reports coordinated with the Project Manager for TNI, New hire and attrition.SME to handle Escalation Calls to resolve customer issues handled by CSA

Managing Training Calendar updates for self in Amadeus Agency Management (CRM tool) Specialist in multiple system conversions/migration projectsProduct regular/refresher Trainings to the Travel Agents, Airlines staff, Customer Support Agents, Team Leads and Sales Managers

Mumbai, Maharashtra, India

-Aditya Birla Group – NEXT, More., Future Bazaar – Big BazaarTrained candidates for Tour Director in Travel Domain Trained Customer Support Agents in Retail Stores like Aditya Birla Group, and Future Bazaar Group in Retail ManagementContent Development for training purposeTraining Need Analysis done on the regular basis to identify training gapsCoordinating/ Counselling with Fresh Graduates for Travel Management and Airport Management Courses offered by the AcademyHandled Administration, MIS and Finance in the Branch office of the Academy

Mumbai, Maharashtra, India

Quality check on the Revenue Management for the entire team of 40 Conducting trainings based on Refund processes and Proration process Knowledge Transfer of Scandinavian Airline System (IMPALA system- AS400) to all new hiresHandled Passenger Revenue Accounting for Scandinavian Airline (Norway, Denmark, Sweden) HOST AirlineReconciling the Mismatched ticket coupons on the IMPALA (AS400) / CIRAX (LH) system, and Error Handling for the mismatched coupons with help of AMADEUS system (History of the PNR)Handled Interline proration for HOST Airline to raise ADM/ACM/RFC types for debit memos towards airline and agencies in Scandinavian countries Assisted Team Leader in preparing MIS reports, Time sheet, Agenda and Minutes of the Meeting Handled the team in absences of Team Leader, acting floor support, Customer Queries answered via E-mailsPrepared various formulated Excel files on ADMs logs and Quick Reference Guides for team use