Purnima Krishnamurthy Email & Phone Number

India

Mumbai, Maharashtra, India

To plan, manage and report on all aspects of User Acceptance Testing in line with testing standards and processes including; Identification of UAT stakeholders and resource. Identification and approval of UAT scope. Capture and planning of UAT preparation and test activities.Project specific Training documentation on usage and navigation on store front.

Mumbai, Maharashtra, India

Good working knowledge and experience in learning management system like Sabre Training Tool and NetExam Uploading training Curriculum, Courses, training agenda, Quick reference guides, Trainers guide, Student Workbooks, Videos links for Instructor Led training courses in Sharepoint toolUploading Webex recorded sessions for internal quality checks and also.

Chennai, Tamil Nadu, India

Update weekly all the Call Calibration scores in CRM tool. Conduct weekly Product Knowledge Tests for entire team and update scores in the CRM tool for staff's constructive feedbacks and conduct refreshers based on the response Process Mapping on client process for Implementation phaseContent and SOP for Project specific Process flowProcess testing, OJT.

Managing Training Calendar updates for self in Amadeus Agency Management (CRM tool) Specialist in multiple system conversions/migration projectsProduct regular/refresher Trainings to the Travel Agents, Airlines staff, Customer Support Agents, Team Leads and Sales Managers

Mumbai, Maharashtra, India

-Aditya Birla Group – NEXT, More., Future Bazaar – Big BazaarTrained candidates for Tour Director in Travel Domain Trained Customer Support Agents in Retail Stores like Aditya Birla Group, and Future Bazaar Group in Retail ManagementContent Development for training purposeTraining Need Analysis done on the regular basis to identify training.

Mumbai, Maharashtra, India

Quality check on the Revenue Management for the entire team of 40 Conducting trainings based on Refund processes and Proration process Knowledge Transfer of Scandinavian Airline System (IMPALA system- AS400) to all new hiresHandled Passenger Revenue Accounting for Scandinavian Airline (Norway, Denmark, Sweden) HOST AirlineReconciling the Mismatched ticket.