Purnomo Hadi

Purnomo Hadi Email and Phone Number

Purnomo Hadi's Location
Gambir, Jakarta, Indonesia, Indonesia
About Purnomo Hadi

Purnomo Hadi is a professional in their field.

Purnomo Hadi's Current Company Details

Purnomo Hadi Work Experience Details
  • Grab
    Customer Service Specialist
    Grab Mar 2017 - Jun 2023
    Jakarta Raya, Indonesia
    Saya pernah bekerja sebagai customer service specialist di PT Grab Teknologi Indonesia selama 6 tahun. Pencapaian yang saya lakukan diantaranya : - Terlibat dalam merger operation Grab & Ovo,- Terlibat dalam pengembangan proses & pelaksanaan Reimbursement / Pergantian ganti rugi order fikti Grabfood untuk Driver & Customer- Terlibat dalam proses automasi efesiensi pekerjaan Customer Service- Terlibat dalam pembenahan lebih dari 100 SOP Customer Service Grab- Terlibat dalam proses analisa, pencarian inti masalah, pencarian solusi, monitoring dan eskalasi ke tim yg relevan untuk setiap case yg ada
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