Hello! I'm Martha, a curiosity-led, people-centric creative with extensive experience in optimizing business workflows, improving the client experience, and driving account growth.I care deeply about healthy communication, personal & professional development, compassionate productivity, and wellness. I know how to patiently listen to and understand differing perspectives and I can strategically fine-tune processes that help others with the challenges they face.I consider myself a lifelong student and 10/10 I’m reading something new to me and adding yet another book to my ever growing TBR list.I'm currently pursuing my interests in business operations, talent management, people analytics, and learning so much along the way!🌻QUALIFICATIONS・Exceptional communication, presentation, and relationship-building skills, with a dedicated focus on delivering outstanding customer experiences.・Passion for service.・Ability to analyze data, adopt use of new technology systems and software applications.・Ability to be resourceful, take initiative, and offer solutions to complex issues.・Adaptability and flexibility to proactively address client needs.・Ability to remain calm, multi-task, understand urgency, and work with changing priorities and deadlines.・Knowledge of customer success processes.・Ability to utilize learning management systems.・Experience running complex projects with multiple workstreams, leveraging one-of-a-kind project management and time management skills.・Strong sense of ownership.・Works well with others in a fast-paced environment and is responsive to co-workers. ・Ability to educate, train, delegate, provide oversight, and give feedback.・Possess strong organizational skills and a commitment to promoting a positive learning culture.
-
Legal AssistantConstangyLos Angeles, Ca, Us -
Litigation Support SpecialistTheta Law Firm, Llp Nov 2020 - Present-Manage relationships with strategic Enterprise clients representing $500K in annual revenue-Coordinate 50-70 client engagements monthly, assessing needs, generating scopes of work, overseeing documentation coordination, scheduling meetings, and ensuring timely achievement of crucial milestones within strict deadlines. -Utilize case management software to uphold and organize client engagement data.-Direct manual documentation processes that reduce time spent by 60 hrs / week.-Provide training and education to newly hired team members and work closely with them to ensure project timelines are met.-Collaborate cross-functionally with attorneys, staff, and outside vendors to optimize team capacity and enable caseload expansion. -
Client Services CoordinatorStone & Sallus, Llp Aug 2018 - Jan 2020Manhattan Beach, California, Us-Acted as the primary point of contact for both potential and existing clients, offering support throughout the entire customer lifecycle and contributing to a 25% increase in successful onboarding. -Managed the intake procedures for customers, collecting and organizing data from 45-60 daily prospects representing $228,000. -Revamped the client engagement playbook, incorporating enhanced phone and email scripts, resulting in a 24-hour improvement in response time from prospective clients, on average.-Revamped weekly and monthly revenue forecasts for business stakeholders, utilizing the company's CRM and Excel, leading to a 15% increase in sales. -Facilitated the onboarding process for 6-10 new clients each week, which included sending agreements and payment authorizations, maintaining client profiles in the company's CRM, scheduling follow-up meetings with attorneys, and sending confirmation emails detailing next steps.-Provided training for three new staff members on internal and external processes, including the utilization of SaaS tools. Within two weeks of starting training, new hires were proficient in independently and confidently managing all client communications. -
Lead CaregiverSynergy Home Care Of Long Beach Sep 2017 - Aug 2018-Effectively executed personalized care plans for more than 30 elderly, convalescing, and veteran clients each month, addressing their distinct health and hygiene needs. -Ensured a dignified and respectful approach, resulting in a notable enhancement to the client's overall quality of life.-Demonstrated strong organizational skills by adeptly managing appointments, meal schedules, and household tasks, fostering a secure and positive environment to promote client well-being.-Provided companionship through interactive conversations, shared activities, and attentive listening, earning commendations from clients and their families for delivering exceptional care.-Helped streamline the caregiver recruitment and onboarding process, resulting in faster hiring times and higher-quality candidates.-Ensured accuracy and completeness of employee records.
-
Direct Support ProfessionalMdh Network, Inc. Jun 2017 - Mar 2018Whittier, Ca, Us-Delivered individualized support in activities of daily living for seven individuals with special needs, fostering their independence and autonomy in daily routines. -Upheld compliance with organizational policies and regulatory standards through meticulous record-keeping, documenting and reporting on the progress, challenges, and achievements of clients. -Effectively managed crisis situations by applying training in de-escalation techniques. -
NannyNwankwo Home Sep 2016 - Dec 2016-Collaborated with parents to create a nurturing and consistent environment for their infant child, maintaining open and transparent communication regarding daily activities, milestones, and any concerns.
-
Writing TutorCalifornia State University, Northridge Aug 2015 - Dec 2015Northridge, Ca, Us-Offered individualized support to students aiming to enhance their writing skills, customizing tutoring sessions to target their specific needs and goals. -Collaborated closely with faculty to align tutoring sessions with course objectives, ensuring a cohesive approach to student development.-Conducted workshops and facilitated discussions to tackle common challenges in composition, providing constructive feedback that led to heightened awareness and improved application of effective writing techniques. -
Sales AssociateWest Los Angeles College Feb 2014 - Jun 2014Culver City, Ca, UsPromoted school merchandise and processed 25-75 daily orders, monitoring and maintaining accurate inventory levels to meet customer demand, representing $11,250 in revenue for the spring semester -
Operations AssistantOdin International, Inc. Aug 2012 - Sep 2013Us-Oversaw the day-to-day functions of three e-commerce platforms, managing order fulfillment and customer support. -Advocated for customers by addressing frequently asked questions regarding product fit. -Delivered guidance on product use, enabling customers to make informed decisions tailored to their specific needs and challenges.-Provided comprehensive training to 2 new employees, enabling them to excel in theirroles and make meaningful contributions towards team objectives. -
Customer Service LeadMy Mailbox, Inc. Mar 2006 - Jun 2012-Managed the resolution of over 800 weekly inquiries on products and services, consistently achieving a high CSAT. -Addressed customer concerns and disputes related to accounts and logistics, offering timely solutions and alternatives while ensuring quick turnaround to confirm satisfactory resolution.-Supervised the production of marketing collateral for clients, such as flyers, brochures, and business cards, resulting in increased adoption of new services and revenue expansion.-Accurately processed 90-135 daily multi-channel sales and renewals, delivering exceptional customer service and contributing to a 30% improvement in customer loyalty and word-of-mouth referrals.-Delivered one-on-one training sessions for 5 new employees, covering company policies, procedures, and software systems, ensuring quicker integration into teams and improved productivity from day one.
Martha Miranda Education Details
-
California State University, NorthridgeCommunication Studies -
West Los Angeles CollegeBehavioral And Social Sciences
Frequently Asked Questions about Martha Miranda
What company does Martha Miranda work for?
Martha Miranda works for Constangy
What is Martha Miranda's role at the current company?
Martha Miranda's current role is Legal Assistant.
What schools did Martha Miranda attend?
Martha Miranda attended California State University, Northridge, West Los Angeles College.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial