Martha Miranda Email & Phone Number

Los Angeles, Ca, Us

-Manage relationships with strategic Enterprise clients representing $500K in annual revenue-Coordinate 50-70 client engagements monthly, assessing needs, generating scopes of work, overseeing documentation coordination, scheduling meetings, and ensuring timely achievement of crucial milestones within strict deadlines. -Utilize case management software to uphold and organize client engagement data.-Direct manual documentation processes that reduce time spent by 60 hrs / week.-Provide training and education to newly hired team members and work closely with them to ensure project timelines are met.-Collaborate cross-functionally with attorneys, staff, and outside vendors to optimize team capacity and enable caseload expansion.

Manhattan Beach, California, Us

-Acted as the primary point of contact for both potential and existing clients, offering support throughout the entire customer lifecycle and contributing to a 25% increase in successful onboarding. -Managed the intake procedures for customers, collecting and organizing data from 45-60 daily prospects representing $228,000. -Revamped the client engagement playbook, incorporating enhanced phone and email scripts, resulting in a 24-hour improvement in response time from prospective clients, on average.-Revamped weekly and monthly revenue forecasts for business stakeholders, utilizing the company's CRM and Excel, leading to a 15% increase in sales. -Facilitated the onboarding process for 6-10 new clients each week, which included sending agreements and payment authorizations, maintaining client profiles in the company's CRM, scheduling follow-up meetings with attorneys, and sending confirmation emails detailing next steps.-Provided training for three new staff members on internal and external processes, including the utilization of SaaS tools. Within two weeks of starting training, new hires were proficient in independently and confidently managing all client communications.

-Effectively executed personalized care plans for more than 30 elderly, convalescing, and veteran clients each month, addressing their distinct health and hygiene needs. -Ensured a dignified and respectful approach, resulting in a notable enhancement to the client's overall quality of life.-Demonstrated strong organizational skills by adeptly managing appointments, meal schedules, and household tasks, fostering a secure and positive environment to promote client well-being.-Provided companionship through interactive conversations, shared activities, and attentive listening, earning commendations from clients and their families for delivering exceptional care.-Helped streamline the caregiver recruitment and onboarding process, resulting in faster hiring times and higher-quality candidates.-Ensured accuracy and completeness of employee records.

Whittier, Ca, Us

-Delivered individualized support in activities of daily living for seven individuals with special needs, fostering their independence and autonomy in daily routines. -Upheld compliance with organizational policies and regulatory standards through meticulous record-keeping, documenting and reporting on the progress, challenges, and achievements of clients. -Effectively managed crisis situations by applying training in de-escalation techniques.

-Collaborated with parents to create a nurturing and consistent environment for their infant child, maintaining open and transparent communication regarding daily activities, milestones, and any concerns.

Northridge, Ca, Us

-Offered individualized support to students aiming to enhance their writing skills, customizing tutoring sessions to target their specific needs and goals. -Collaborated closely with faculty to align tutoring sessions with course objectives, ensuring a cohesive approach to student development.-Conducted workshops and facilitated discussions to tackle common challenges in composition, providing constructive feedback that led to heightened awareness and improved application of effective writing techniques.

Culver City, Ca, Us

Promoted school merchandise and processed 25-75 daily orders, monitoring and maintaining accurate inventory levels to meet customer demand, representing $11,250 in revenue for the spring semester

Us

-Oversaw the day-to-day functions of three e-commerce platforms, managing order fulfillment and customer support. -Advocated for customers by addressing frequently asked questions regarding product fit. -Delivered guidance on product use, enabling customers to make informed decisions tailored to their specific needs and challenges.-Provided comprehensive training to 2 new employees, enabling them to excel in theirroles and make meaningful contributions towards team objectives.

-Managed the resolution of over 800 weekly inquiries on products and services, consistently achieving a high CSAT. -Addressed customer concerns and disputes related to accounts and logistics, offering timely solutions and alternatives while ensuring quick turnaround to confirm satisfactory resolution.-Supervised the production of marketing collateral for clients, such as flyers, brochures, and business cards, resulting in increased adoption of new services and revenue expansion.-Accurately processed 90-135 daily multi-channel sales and renewals, delivering exceptional customer service and contributing to a 30% improvement in customer loyalty and word-of-mouth referrals.-Delivered one-on-one training sessions for 5 new employees, covering company policies, procedures, and software systems, ensuring quicker integration into teams and improved productivity from day one.

Bachelor Of Arts, Communication Studies

Associate Of Arts, Behavioral And Social Sciences