An experienced IT Professional with 10+ years of experience possess an integrated set of competencies in managing IT service operation, project implementation & application support. Extremely result oriented and proactive in addressing and resolving problems.• Drive consistent project delivery through the entire project lifecycle, including the definition of project plans, resource allocation, and management of project risks, scope, schedule, and delivery of value• As a team lead primary role is to share knowledge with team members, managing and prioritizing workload, troubleshooting issues• Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents• Experience in phases of Software Development Life Cycle, which includes Requirement Gathering, Requirement Analysis, Gap Analysis, Manual Testing, Software Implementation and Support.