• Key responsibility for managing and driving the team on day-to-day Service operations.• Strong communication ability to handle high-profile customers with critical issues.• Maintain ownership of customer-reported issues until resolved, Work with other engineers and developers to develop creative solutions for our customers, including product fixes.• Orchestrated a cross-departmental initiative to streamline procurement processes, realizing a 25% reduction in lead times through the implementation of Lean methodologies.• Strategized and executed an inventory management overhaul using Six Sigma principles, leading to a 15% improvement in the inventory turnover ratio.• Optimized warehouse layout design, which increased storage capacity by 20% without the need for physical expansion.• Managed a team of 50 staff, fostering a culture of continuous improvement that contributed to a 15% increase in overall productivity.• Spearheaded the integration of an AI-driven demand planning tool.

Key responsibility to manage and drive ASP and team on day-to-day Service operations.• Providing strong technical support to Pre/Post sales Customers, Sales team and ASP filed engineering teams. (Consumer IT/Products)• Working on day-to-day technical complaints and remotely resolving customer complaints as per the given TAT time.• Creating Service bulletins/ Technical troubleshooting data base• Conducting regular training to On field engineering team on troubleshooting steps, new models, and backend repair activities.• Establishing high speed service module to customers on periodic basis, which do create more customer satisfactions on Service supports.• Providing technical/Configuration support on new products and Product launch events to marketing teams.• Providing online/Offline demonstration for professional and educational institute customers.• RTV management with OEM, In warranty parts return to vendor management.• Working and managing the stock/ Inventory, which helps to keep the required units/parts to manage and close the customer complaints as per the designated TAT.• Reporting to management with Various strategic reports, About the service operation and technical support on weekly and Monthly basis.• Working as per the company’s predefined Rules & Regulations.