Purvi Jayaswal

Purvi Jayaswal Email and Phone Number

Head of Community Relations and Partnerships @ The Flexible Class
Toronto, ON, CA
Purvi Jayaswal's Location
Greater Toronto Area, Canada, Canada
Purvi Jayaswal's Contact Details

Purvi Jayaswal work email

Purvi Jayaswal personal email

n/a
About Purvi Jayaswal

Purvi Jayaswal is a Head of Community Relations and Partnerships at The Flexible Class. She possess expertise in microsoft excel, communication, teamwork, leadership, high degree of initiative and 19 more skills. She is proficient in French.

Purvi Jayaswal's Current Company Details
The Flexible Class

The Flexible Class

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Head of Community Relations and Partnerships
Toronto, ON, CA
Website:
theflexibleclass.com
Employees:
1
Purvi Jayaswal Work Experience Details
  • The Flexible Class
    Head Of Community Relations And Partnerships
    The Flexible Class
    Toronto, On, Ca
    View
  • The Flexible Class
    Head Of Community Relations & Partnerships
    The Flexible Class Jan 2024 - Present
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  • Smart Technologies
    Product Marketing Manager
    Smart Technologies Jan 2022 - Jul 2022
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  • Telus
    Product Marketing Manager
    Telus Jun 2021 - Jan 2022
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  • Telus
    Product Marketing Specialist
    Telus Aug 2019 - Jun 2021
    Diagnosed issues with the current tactics to target customers looking to Add-a-Line by analyzing past campaign data to build a case and initiate the creation of an propensity model to identify customers that are likely to Add-a-Line to increase conversion Initiated a customer journey redesign to align with the business priority of increasing multi-line accounts through business casing and collecting field feedback to create more organic and campaign driven awareness for this product. Developed and executed on a strategy in collaboration with cross brand stakeholders to drive adoption of the LTE network in Manitoba ahead of the network shut down while consistently updating senior leadership team on progress by effectively communicating results and plans verbally and orally to achieve program support and funding for additional incentives
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  • Telus
    Data Analyst
    Telus Dec 2018 - Aug 2019
    Providing project management and business analysis services for Compensation Calculator:- Implemented process for calculating payment rules for existing clients, business partners, and retailers- Designed Use Cases, performed UAT (using SQL), operationalized and validated results satisfying client enquiries- Developed Tableau based dashboards for capturing key performance indicators for status reporting
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  • Td
    Strategic Sourcing Analyst
    Td Sep 2018 - Feb 2019
    Constructed a SharePoint site to convert an excel-based meeting document used to communicate workload and solve team issues, to permit multi-user access and enhanced reporting, allowing the team to track, update and refer back to issuesConducted vendor pricing and evaluation analysis to provide clear recommendations and insights to stakeholders, aiding in contract negotiation, resulting in increased savings and productivity improvements by $700k for the department and TDReduced operating costs by developing a dashboard to track the location mix of onshore vs. offshore supplier resources, identifying areas of suboptimal employee utilization in specific projects to target and promote offshore resource use
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  • Td
    Credit Analyst
    Td Jul 2018 - Sep 2018
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  • Td
    Front Line Advisor
    Td May 2017 - Jun 2018
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  • University Of Toronto
    Teaching Assistant
    University Of Toronto Sep 2017 - Aug 2018
    Portfolio: Financial Accounting (MGAB01, MGAB02), Managerial Accounting (MGAB03) Marketing (MGMA01), International Marketing (MGIA01), Advertising (MGMC12)Assisted lead professor in increasing learning experience for students studying accounting and intermediate marketing courses.Developed curriculum and teach tutorial sessions to further enhance students’ understanding of concepts.Hosted open-door office hours to answer questions, explain theories and further educate students on course material.
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  • Telus
    Sales Representative
    Telus Jul 2015 - Jun 2017
    Enriched personal and team’s sales by consistently updating the team with sales strategies on promotions and customer analysis, turning client needs into tangible revenue results, exceeding all the sales targets set monthly 120% (Gold Status)Continually achieved 100% satisfaction on surveys by efficiently resolving complaints and providing quality service to multiple clients simultaneously in a high-volume store, improving the store’s year to date client experience scoreAligned Telus’ goals with customer values by embracing new initiatives by reaching the top-three position for both CIBC credit card sales over multiple regions and the widespread implementation of the Telus online account
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  • Hydro One
    Customer Care Coordinator
    Hydro One May 2016 - Dec 2016
    Mapped the customers’ call journey in the Interactive Voice Technology to identify enhancements to provide consistent messaging to customers and decrease cost to Hydro One through reduced call volume and time by 52,000 minutes a yearIncreased customer satisfaction by 16% over three months by analyzing Customer Contact Centre metrics such as First Call Resolution, as well as evaluating recorded calls to suggest improvements in staffing and coaching of call centre agentsCreated a more customer focused corporate culture in one of the largest utilities in North America by managing monthly customer training workshops for 251 executives to date and developing a companywide client experience web trainingCompiled a progress report on department initiatives, and key call centre metrics through initiating regular meetings and analyzing reports to gather intel and summarize findings to present to senior management to aid in decision making
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  • Toronto Transit Commission (Ttc)
    Remittance And Billing Clerk
    Toronto Transit Commission (Ttc) Sep 2015 - Dec 2015
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  • City Of Markham
    Camp Counselor
    City Of Markham Mar 2014 - Aug 2014
    Markham Museum
    View

Purvi Jayaswal Skills

Microsoft Excel Communication Teamwork Leadership High Degree Of Initiative Time Management Organization Skills Microsoft Word Event Planning Customer Service Research Microsoft Office Management Team Leadership Powerpoint Public Speaking Administrative Assistance Customer Experience Interpersonal Communication Visio Data Analysis Tableau Multitasking Market Research

Purvi Jayaswal Education Details

Frequently Asked Questions about Purvi Jayaswal

What company does Purvi Jayaswal work for?

Purvi Jayaswal works for The Flexible Class

What is Purvi Jayaswal's role at the current company?

Purvi Jayaswal's current role is Head of Community Relations and Partnerships.

What is Purvi Jayaswal's email address?

Purvi Jayaswal's email address is pu****@****lus.com

What schools did Purvi Jayaswal attend?

Purvi Jayaswal attended University Of Toronto.

What are some of Purvi Jayaswal's interests?

Purvi Jayaswal has interest in Arts And Culture.

What skills is Purvi Jayaswal known for?

Purvi Jayaswal has skills like Microsoft Excel, Communication, Teamwork, Leadership, High Degree Of Initiative, Time Management, Organization Skills, Microsoft Word, Event Planning, Customer Service, Research, Microsoft Office.

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