Purwa Rathor Email & Phone Number

London, Gb

London, Gb

•Successfully led the design and deployment of AI-driven Talent Acquisition platforms, ensuring adherence to security, privacy, and GDPR compliance.•Proficient in writing design requirements and overseeing the implementation of AI modules, focusing on bias-free algorithms through anonymization and calibration.•an integrated platform that seamlessly merges various processes, including assessments and candidate feedback to drive end to end journey.•Demonstrated proficiency in global project management, launching products in 28 different countries.•Expertise in market implementation, including navigating supporting negotiations with work councils in countries like Germany and Spain, showcasing a deep understanding of international labour regulations.•Led communication and training initiatives for platform launches in a complex matrix organizational structure.•Skilled in preparing markets for successful launches, ensuring a seamless rollout and user adoption.•Established and maintained a stringent governance model post-launch, driving continuous process improvement.•Delivered substantial cost optimization, achieving over a 50% reduction in cost per hire and time per hire.•Resulted in a significant enhancement of the candidate Net Promoter Score (NPS) by +58 points across the end-to-end candidate journey where every candidate receives feedback.•Achieved an 80% increase in application percentages, enhancing the overall efficiency of the Talent Acquisition process.•Spearheaded initiatives resulting in a 34% improvement in diversity hiring, showcasing a commitment to fostering inclusive workplaces.•Successfully implemented strategies that significantly reduced operational costs while enhancing the overall efficiency of the Talent Acquisition process.•Demonstrated the ability to navigate complex global structures and deliver tangible results in a cost-effective manner.

London, Gb

Leading & Managing Change• Managed HR Program Globally to digitalise HR ways of working in Resourcing, Onboarding, Employee & Candidate Engagement and Learning & Development in HR & in Customer Operations.• Manage organization change in a complex matrix structure through end-to-end Process & Product improvement through various organization-wide initiatives for Resourcing, Onboarding & HR Ops. • Building an AI-driven Talent Acquisition Strategy to deliver a transparent and well-signposted hiring process• Build Robotics process automation to minimise human intervention on repetitive, logical, rule-based tasks through UI Path & Blue Prism technologies• Delivered an Onboarding Strategy to engage new hires and streamline all onboarding activities from ordering devices to the first day of induction.• Partnered One Learning System Strategy for Employees, Contractors & 3rd Party front line staff • From conceptualisation to delivery of Global Surveys & their action plan to improve candidate & employee experience• Lead global diversity agenda and champion through programs like ReconnectAgile based Program Management for cloud products in line with business requirements• End-to-end RFP & vendor selection alongside SCM to select cloud technologies like Eightfold, Talentry & Qualtrics• Program Management through Agile Project Planning, Mobilization of Resources, Cross-functional alignment, System Testing, Training & Comms for the launch of products• Led end-to-end product design using a global design by gathering requirements from the market, and taking them along throughout the development of various cloud productsAchievements: • Awarded Vodafone Global Hero from the CEO of Vodafone Group for driving digital transformation• A Letter of Recognition from the CHR Director of Vodafone Group for creating Future Ready HR• Awarded multiple Vodafone Start and Enhanced Star Award • Rated Top Performer 3 years in a row for Vodafone Group

London, Gb

Focus on cost optimization by building effective Sourcing processes & increasing productivity • Sourced quality external pipeline for Customer Operation & Sales roles through Alternate channels & Lateral Hiring process.• Implemented alternate channels of resourcing through LinkedIn and driven the usage of New age hiring tools among the Resourcing Leads across the country in Vodafone India. • Launched HireVue in Vodafone India for Video Interviewing Candidates via On-Demand & live Interview feature to save time & optimise the cost of hiring.Youth Hiring & EVP• Led a Management Trainee Program - Strategy to infuse GenY for a potential leadership pipeline that can help build & sustain the organizational capability to win the marketplace. And Rolling out a Successful Campus Season.• Delivered a strong Employer Value Proposition & Employer Brand for Vodafone India, to enhance Vodafone as the 'Employer of Choice' and get the best talent with focused hiring efforts, effective mapping, and enhanced engagement plans.• Built a digital presence for Vodafone through LinkedIn, Facebook, Glassdoor, Naukri, Vodafone.in/careers which help improve Candidate Interface & Experience.Achievements: • Cost saving of 11.6Mn through Alternate Channel (LinkedIn) Sourcing across Vodafone India in one year.• Won Vodafone Employer Brand Championship among 26 Vodafone Markets (countries) & 55 partner markets• Represented Vodafone Group in LinkedIn Talent Connect Conference at London twice in 2015 & in 2016• Implemented Vodafone Employer Brand in Vodafone Group as a short term assignment at UK.• Awarded ‘Vodafone Star’ for building, creating and promoting Employer Brand of Vodafone India.• Vodafone Ranked #8 Recruiter in Campus as per Economic Times Study of Top Recruiter of India• Vodafone Ranked #3 Brand in Campus as per Economic Times Study of Top Youth Brand of India,• Achieved 60% diversity rate in hiring through campus

London, Gb

Focus on Launching & Increasing online Learning Adoption, enabling Social Learning & Gamification• Launched eLearning in Vodafone India. Managed various learning platforms to promote e-learning like SABA, Harvard Manage Mentor & Sum Total.• Promoted eLearning through various employee engagement initiatives and achieved 98% unique eLearning penetration with 40% of total Learning being eLearning.• Worked with e-learning service provider for content creation & Launched Learning academies for Technology, Finance & HR• Initiatives on e-learning, academies and online simulation-based leanings• Created National On-Boarding & Induction Plan for all Vodafone Employees along with Sales Induction Plan• Rolled out ‘Vodafone Scholar’ for Vodafone India, which is a distance learning MBA Program with Top Universities in the country.Employee Engagement & Internal Communication • Managed Vodafone People Survey (internal – Vodafone Group driven) end to end process in Vodafone India from Survey Rollout to Action planning, worked very closely with the Functional Directors to ensure on their function-specific action plans.• Managed Great Place to Work Survey (external – GPTW & Economic Times driven) end to end process in Vodafone India from Survey Rollout, Cultural Audit to Action planning.• Launched several Employee Engagement activities related to National Excite Events Like National Cricket Tournament (not just for men but for women too), National Knowledge Challenge (in partnership with Mind Tickle &Derek Obrien), Vodafone Tube (by annual video magazine)• Launched 1to1Help Consultancy Service & Online Library ‘kwench’ for all Vodafone Employees Achievements: • Awarded Vodafone ‘MegaSStar’ for bringing in digitalization in Learning & Engagement in Vodafone India.• Driven GPTW ranking and improved it from #66 to #18; became #1 in Telecom & #2 in Large Organization• Ranked #1 in Engagement Score in VPS across all Vodafone Market (26 Countries & 55 Partner markets)

London, Gb

Setting up Training Operation for Call Center, Retail, Sales & Credit & collection Training in MPCG, • Training Delivery Management; Induction, Refresher Modules, sales & soft skill training for Madhya Pradesh &Chhattisgarh circles.• Managed In house and Outsourced Training Team of Vodafone, Aegis & Xtranet Call Center at Noida & Bhopal.• Supported Head – Customer Service for the learning & development of Customer service Team.• Train the Trainers and ensure the effectiveness of the Training, managing & tracking their day to day activity.Managing in-house and outsourced Training Team • Groom Trainers for delivering effective training during Induction, Refresher, Bridge & Other Soft Skill Training.• Provide Floor Support at Store & Call centre to deliver good CSAT Score, Low Fatal error, reduce Repeat Complain &Improve Tagging efficiency.• Ensure Training Infrastructure to have 100% system connectivity and all basic training amenities all the time.Content Management both Online & Offline.• Update Vodafone Help Website to ensure 100% knowledge flow at all levels at any given point of time.• Prepare content, Presentations & Comparisons of different products of Telecom Market, Tele calling script, Sales script, Ice Breakers, Grooming Standards etc.• Organizing Special Training Modules by Outsourced training vendor.Achievements: • Awarded Exemplary Customer Service award in CS department• Stood No.1 & No.3 Nation Wide in Vodafone Training Score Card in the Month of May & Jan.• Have 91.8% throughput with 86.6% certification Score for all the new Joiners, with the FIRST month CSAT & Quality score as 95.3% & 86% respectively till Date.• Undertaken Yellow Belt Sic Sigma Project & Delivered Improvement of 40% in Tagging accuracy & 21% in CSAT.• Recruited entire Training Team in first one month of Joining• Finalized the Deal for Training Infrastructure with all the amenities and connectivity in the first month of Joining.

Mumbai, Maharashtra, In

Training Delivery Management, Induction, Refresher Modules, sales & soft skill training for Pan India Operations• Deliver Training for Soft Skills, Selling Skills, Tele-calling Module, Insurance, Mutual Fund, Credit Card, Loans, and Basics of Equity.• Handled 210 Batches and trained 4100 employees of India Infoline across North & South.Managing Team• Train the Trainers and insuring the effectiveness of the Training, managing & tracking their day to day activity.• Groom Trainers for delivering effective training.• Implemented changes to Zonal / Area / Territory Managers for the development of their Teams.Content Development for the Financial Products & Soft Skills, and updating training content in the regular intervals & develop effective training modules.• Prepare content, Presentations & Comparisons of different products for Insurance, Credit Cards, Loans, Tele calling script, Sales script, Ice Breakers, Grooming Standards etc.Achievements: • Has successfully set up the process in North Zone (8 states) for business effectiveness and implemented the same inSouth zone as well.• Awarded as The Best Trainer All India at India Infoline Ltd. by Mr. Nirmal Jain (MD, IIL) & Ms. Sikha Sharma (ThenCEO, IPRU) in Malaysia.• Selected for Trip to Bangkok for the excellent performance.• Received Training delivery Score of 4.97 out of 5.• Avg. score of the candidates in the session are 91.10%.

Mumbai , Maharashtra, In

Roles Held: Sr. Consultant Trainer (Mar 06 – Aug 06) << Consultant Trainer (Mar 05 – Mar 06) << Sales Advisor (Oct04 - Mar 05) • Training & Development of financial advisors & Sales of Life Insurance Product• Running Product & Process training batches • Running Sales training batches• Sourcing & Sales of Insurance Policy 2Mn/Month Achievements: • Listed in “Head of Sales Forum” of ICICI Prudential.• Won the 1st MDRT Trainer in the company for the whole of south India region in 2005• Was invited to San Diego, USA for Million Dollar Round Table Conference (This conference is held for the people who are at top 1% of the world in terms of bringing maximum business every year in an insurance sector)• Sourced business of 38 million with 109 satisfied client bases• Received Certificates of Excellence in: 1. Selling Pension Policy 2. Selling Capital Guarantee product, • Awarded as Star in the branch for the financial year 2005-2006, Won a Trip to Bangkok, & several monetary performance-based incentives in 2005• Achieved Race and Sprint Awards

Mba, Hr

Bachelor Of Science (B.Sc.), Physics

Diploma In Niit, Computer Science