Pushkar Vaidya personal email
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I empower YOU to Navigate workplace DynamicsWith 25 years of experience in corporates, I have faced challenges that i want to help you avoid, and I will work with you through the scientific art of coachingWith diverse leadership experience across diverse industries including Telecom, Cards, and Banking, I've honed my skills in producing extraordinary results through inclusive and simplistic people leadership.My journey spans various verticals and interaction channels, from Contact Centers to Back Offices, where I've consistently demonstrated excellence in operations, service, and sales platforms. I thrive on driving change and have a proven track record of leading large teams to par excellence.In addition to my operational expertise, I'm deeply passionate about coaching and empowering individuals to reach their highest potential. As a certified leadership and individual coach, I specialize in guiding professionals through career transitions, enhancing leadership effectiveness, and navigating complexities in today's global banking environment.My approach is rooted in empathy, authenticity, and a commitment to fostering growth mindset cultures. I believe in facilitating self-awareness, fostering accountability, and providing actionable strategies for sustainable success.With a solid foundation in Banking Operations, Regulatory and Financial Crime Compliance, particularly in KYC and AML, I offer a unique blend of leadership acumen and industry knowledge. My leadership qualities, customer orientation, and sharp analytical skills have consistently driven impactful results throughout my career.Let's connect to explore how we can collaborate to unleash your true potential and drive meaningful results!Visit me on www.devadhipa.in to know more, else drop me a message on pushkar@devadhipa.inORHappy to have a enlightning conversation to discover the power of Coaching - book a call now at https://cal.com/pushkar/what-is-coaching
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Founder, Ceo, Cmo, Cto, CseCareerinvestoPune, Mh, In
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Career Transformation CoachDevadhipa Consulting Aug 2024 - PresentOne on one coaching sessions for mid and senior management professionalsPanelist on “Campus to Corporate” discussion held at SIWS College, MumbaiPanelist on “Elevate your training business with an LMS” organized by Xaltius -
Founder & Business ConsultantsDevadhipa Consulting Jun 2023 - PresentConsulting with Fortune 500 company for setting up their GCC growth through staff augmentation, in the areas of:1. Customer and Marketing Analytics2. IT services, including cloud management3. Creatives4. Marketing Campaigns and performance trackingAdditionally, working on an assignment to evaluate business operations and future strategy of a leading Jewellery retail outlet chain
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Independent ConsultantThird Bridge Group Limited Mar 2024 - PresentLondon, Greater London, GbIndependent consultation calls across domains, focusing on the GCC space -
Network Member - Gcc ConsultingGlg Oct 2023 - PresentNew York, Ny, UsConsulting with the GLG Network across various projects related to the GCC / Offshore / Captive industriesProjects completed:India Captive Business -
Independent ConsultantDialectica Oct 2023 - PresentLondon , GbConsulting with the Dialectia across various projects related to the GCC / Offshore / Captive industriesProjects completed:Contact Centre Setup and Operations with BCG -
Head Of Migrations (Transitions), Global Service CentresHsbc Feb 2019 - May 2023London, Gb• Co-leading and involved with 3 non-migrations GSC and group wide projects: o Future to Work – GSC wide policies around hybrid working, reimbursements, recharges as part of the overall modelo Growth n Scale Governance – Partnering with the business teams to increase revenues and drive efficiencieso Separability – Hypothetical scenario of separating the continent wise legal entities • Overseeing global migrations projects through a team size of ~50, accountable for seamless movement of roles into the offshore centres (GSC’s)• Delivering the strategic goals for the migrations outreach program, delivering around 10000 FTE worth of migrations annually• Leading the Central Migrations team, key responsibilities are planning tools and interlock sessions with onshore business leaders• Driving the automation project for the Migrations Workflow tool – from vendor identification to deployment -
Head Of Eu Nm Operations (Talent Assignment)Hsbc Jun 2018 - Jan 2019London, GbWas selected as the Global Operations Top Talent program for a STA of 6 months• Competed a 6-month assignment as part of the 2018 Horizons program• Operational responsibility of EU Network markets, across Lines of Busines – increased stakeholder interaction• Evaluated the offshoring footprint for all the EU countries, and presented business case to NOT defragment the footprint
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Site Lead, Ico And Banking ServicesHsbc Feb 2017 - May 2018London, Gb• Leading Site level operations for International Customer On-boarding (22 markets), HBFR, US Banking Ops and UK First Direct Operations• Increased ICO footprint from ~22 corridors to 120 from 2014 to 2018, extending the footprint from 2 countries at launch to 28 by 2018• Key metrics improvement achieved:o Account Opening TAT improved from 30 days to 17o Conversion increased from 70% to 89%, with reject rates as low as 1%o Information input quality went up to 86% from around 74%• Set up support teams for ICO, including Enquiry Desk, GCEP (Corporate customers) and Global Mobility for HSBC internal employees• Launched various digital initiatives (deployed post 2018), such as Digital Passport, Live Chat, Enhanced Case Management amongst others• Participation on Group ExCO program update quarterly calls, covering the Operations Improvement work stream
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Global Lead, Technical Training & Qa (Vice President)Hsbc Oct 2014 - Jan 2017London, GbAs Global Lead, my responsibility covered multiple sites for the International Banking Center, focusing on key Operational Support aspects such as Technical Training, Quality Assurance, Change Control, Call Coaching and Planning & Support• Strong focus on Regulatory & Financial Risk Compliance, Risk Management to ensure implementation of controls, regulatory standards, procedures, KYC norms, and AML guidelines, seamless implementation of Global Standards for all ICO countries• Cross location team management & development involving recruitment, training & key people aspects viz. coaching, performance management, succession planning, leadership development, staff engagement, attrition management• Champion efficiency & streamlining initiatives, successfully manage migrations, re-migrations, and projects, motivate and drive team to identify and execute on process enhancements, quality improvement, waste reduction and above all customer service excellence
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Assistant Vice President - Uk Contact Center OperationsHsbc Sep 2013 - Oct 2014London, GbManaging operations for the HSBC Direct Contact Centre, covering the Contact Center and Secured Email Operations, with a headcount of 450 FTE. Responsibilities include Operations teams, Training, Quality and the Ops Reporting Desk
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Assistant Vice President - Us And Canada - Contact Center OperationsHsbc Dec 2012 - Oct 2013London, GbManaging operations for the North American Contact Centre (US and Canada), covering the Contact Center and Bank Mail response team, with a headcount of 250 FTE. Responsibilities include Operations teams and the Global Support Utility functions• Have returned a 28 FTE benefit in 2013, resulting any annual save of approximately USD 350,000 out of operational efficiencies and process improvement
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Assistant Vice President - Contact Center Service & SalesHsbc Mar 2010 - Dec 2012London, Gb• Lead a team of around 250 FTEs in Contact Center Service teams and Assist Queue for US Card and Retails Services (CRS). • Lead various efficiency projects for the Cards Business, and was awarded the Business Leader of the Year award (2011) • Navigated the teams through the Cards business sale announcement of the Cards business sale to Capital One
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Asst. Vice President Operations - Cards CollectionsHsbc Feb 2008 - Mar 2010London, GbManaged 4 collections processes for US Cards Collections, covering Inbound, Outbound Collections, Recovery Support and Chat Collections Realized an annual benefit of $190,000, through increased efficiencies Followed the CBS Call Model to drive effective collection behaviors. Implemented Skills Qualification Testing
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Sr. Manager OperationsVertex India Sep 2005 - Feb 2008Was responsible for:Collections for 3 portfoliosRecovery support operationsBilling dispute Operations
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Manager - OperationsConvergys India Services Sep 2003 - Sep 2005Have worked across 3 programs with Convergys, having launched 2Handling the Help Desk for New Delhi and Bangalore centers
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Manager - Call CentreBpl Mobile Oct 2002 - Sep 2003InManaging the Inhouse and Outsourced call centres for BPL Mobile -
Group Leader - Mis & OperationsWipro Spectramind Sep 2001 - Sep 2002
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MisEfunds International 2000 - 2001Us -
Assistant Manager - Customer ServicePractical Logic And Bazee.Com Jun 1999 - Oct 2000
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CcrBirla At&T 1997 - 1999
Pushkar Vaidya Skills
Pushkar Vaidya Education Details
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Bangalore UniversityHotel Management -
EmeritusGeneral
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R A Podar College Of Commerce & Economics Matunga Mumbai 400 019
Frequently Asked Questions about Pushkar Vaidya
What company does Pushkar Vaidya work for?
Pushkar Vaidya works for Careerinvesto
What is Pushkar Vaidya's role at the current company?
Pushkar Vaidya's current role is Founder, CEO, CMO, CTO, CSE.
What is Pushkar Vaidya's email address?
Pushkar Vaidya's email address is pu****@****hoo.com
What schools did Pushkar Vaidya attend?
Pushkar Vaidya attended Bangalore University, Emeritus, R A Podar College Of Commerce & Economics Matunga Mumbai 400 019.
What skills is Pushkar Vaidya known for?
Pushkar Vaidya has skills like Contact Centre, Coaching, Collections, People Management, Back Office, Customer Service, Customer Satisfaction, Contact Centers, Call Center, Management, Team Management, Operations Management.
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