• Importing Data from MS Excel, SQL Server DB to Power BI desktop to generate reports.• Creating Dax Queries to generate computed columns in power BI.• Generating computed tables in Power BI.• Involved in creating store’s Sales Data reports.• Used Row Level Security to group membership or execution context to control access to rows in a database.• Used Power BI, Power pivot to develop data analysis prototype, and power view and Power Map to Visualize Report.• Published Power BI reports in required organizations and made power BI dashboards.• Used Power BI gateways to keep the data up to date.• Published Reports and Dashboards to power BI service.

• Handling and troubleshooting technical issues related to IT.• Dealing with Client escalations and managing the queue status.• Making sure that SLAs are not breached.• Handled technical issue with the Netgear routers, Modems and Orbi routers• Worked as a Level 2 team member, handled escalations from clients and follow-ups if needed• Worked as a sales expert for Netgear Routers did upselling and sold warranty on out of warranty devices.• Ticketing tool – ServiceNow.