My primary accountability were to ensure effective action planning through root cause analysis, creation and execution of action plan, and scheduled follow-ups that drive accountabilityDevelop high performing teams through rigorous selection, training, performance management and development. Role model exceptional guest service and ensure restaurants maintain operational standards and deliver Superior Guest Satisfaction results.Conduct assessments to diagnose issues and engage the teams in developing action plans to improve the guest experience. Provide instant recognition for a task well done. Distribute time appropriately to have higher visibility with lower performing restaurants and high potential people.Perform all scheduled follow-ups on action plans in place.Role model “At Your Service Leadership” with Management teams and Shift supervisors to build effective relationships through mutual trust and respect using a Fair and Firm approach.Establish targets and communicate results; share best practices and encourage collaboration with the entire restaurant team.Following a S.M.A.R.T. effective action plan,established attainable /realistic/ targets in conjunction with the business plan and communicate results of Gap ideal Vs actual during meetings.. Delivered sustained YOY sales and profit growthSpecialties: * Opening new store locations from ground up.* Turnaround stores that are under performing to a positive ROI.* Develop,coach managers to their optimum potential to get to the next level.