Customer Advocacy and Team Collaboration: Advocating for customers through timely issue resolution and providing valuable advice to enhance their experience. Fostering a diverse and inclusive environment, emphasizing the well-being of all team members to achieve outstanding performance together. Actively promoting the Bank’s culture by building diverse and inclusive teams, championing a sense of belonging for everyone.Data Management and Analysis: Creating weekly and monthly reports and Excel dashboards, providing analysis to support informed business decision-making. Making weekly presentations for senior leadership meetings, showcasing operational metrics.Team and Employee Engagement: Managing site visits by coordinating with cross-functional teams to ensure seamless operations. Conducting and managing quarterly rewards and recognition programs, townhalls, and vendor management to foster a motivated and cohesive workforce.Leadership Support: Assisting directors and senior leaders in day-to-day tasks and activities, ensuring efficient and effective operations.Scheduling and Coordination: Distributing manager holiday and weekend coverage schedules and ensuring any coverage gaps are identified and resolved. Preparing and organizing meetings, agendas, minutes, and takeaways.

• Serve as a trusted consultant for Scotiabank customers• Educating customers while assisting with credit product inquires and providing relevant insights and expert advise• Providing prompt and sound recommendations in the analysis and adjudication of credit products• Building customer’s comprehensive plans using a holistic approach to help them achieve their goals• Restructuring/Combining credit limits into manageable deals where possible• Troubleshooting system related issues reported by the customers• Liaising with different departments to get the appropriate solution based on customer query• Discussing and educating the customers on various offers available on their account• Nurturing strong, long-standing relationships by retaining the customers

• Managed Pidilite’s International Operations overseeing employee lifecycle of over 600 employees for 15+ countries in SAARC, SEA and GCC regions• Supported CBO/President in executing HR related processes, organization mapping and re-structuring, employee engagement and designing IDPs’• Delivered various Data Analysis – Manpower Cost to Sales ratio, Employee Productivity, Manpower Expenses, Attrition Analysis, Long Range Planning

• Managed employee life cycle of over 400 Glenmark employees across 8 countries including India, Nepal, Middle East and Africa• Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization• Oversaw overall Talent Acquisition and interview, selection and termination processes in terms of manpower requirement and budget needs• Designed tools for the Development Centre (DC) to align with the organizations talent model as well as assessed over 100 DCs as a certified assessor to identify talents fit for next level• Oversaw and maintained HRIS functionality by installing and customizing applications and modules

• Designed and mapped Process Flows for various processes such as; Recruitment, Payroll, Final Settlement, Mediclaim, Company Car Policy, Employee Exit Checklist• Designed Employee Handbook and Employee Manual for KRONOS – Workforce Management System

A two month summer internship in the HR dept. of an organisation

A two month Block Placement as a part of curriculum during masters program at the HR dept. of an organisation

A two month voluntary summer internship in the HR dept. of an organisation

• Development & Live Support on Mainframes system for one most critical project which is categorized as ‘Mission Critical Application’ by TCS - National Stock Exchange of India Limited• Had direct client interaction for managing different change/development requests• Worked on different roles starting Team Member – Developer, Analyst and Module Lead leading a team of 3• Involved in planning, resource management, requirement analysis, impact analysis, design, development, testing and fixing various production issues as well as architectural changes