OBJECTIVE : To Secure Responsible and challenging position in an Organization.Professional SynopsisElectronics, Television (Consumer Electronics) & DTH industries with 20 + yrs experience in Operations, Field Service, Customer Services,.Presently working with TATA SKY LTD As Assistant Manager Field Service Delivery from Aug 2011 to till •Complete man management for leading a high performance team. This includes staffing, coaching, motivation and evaluation.•Meet norms for the complete unit such as 1-Service targets 2-Productivity: Installs per day, Zero Defects, Average time to Install, Improve Turnaround time 3.Lower Overheads and servicing Cost.4-100% Business Integrity 6- Monitoring & optimizing Call load Customer servicice•Maintain relationships with dealers and distributors in the unit•Community relations and maintaining relationship with regulatory authorities•Develop and implement business promotion programs•Process training to staff / ISP/Distributor & engineers. •Extra works as per the process defined•Daily review of the Sales/Service Activity Progress with the ISP/Distributor team•Timely Work order Closure.•Inventory tracking •Documentation •Team Building, Motivation, Risk Assessment, Conflict Resolution•Company / Project policy implementation at location • Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. •Appointing Distributor and ISP (Installation Service Provider)•Responsible for Dealer network expansion for sales/Service growth •Responsible for effectively managing and supervising Distributors , •Responsible for Material reconciliation of ISP/Distributor
Listed skills include Leadership, Process Improvement, Management, Microsoft Excel, and 5 others.
