Pushkar Prasad Email & Phone Number

Hyderabad, Telangana, India

Engage, influence, and evangelize SRE practices with development, operational and product groups to align technology service/solution delivery.Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality. This includes leading effective postmortems and ensuring actions are followed-up.Manage availability, latency, scalability and efficiency of applications development by instilling engineering reliability into our development life cycle with a focus on fault tolerant approaches.Drive capacity planning, performance analysis, instrumentation and other non-functional systems requirements.Implement metrics driven processes and define SLA/SLO/SLI to ensure service quality targets are observed and met.

Hyderabad Area, India

Responsible for design, sustenance and evolution of high performance, secure, scalable, reliable and highly available platform which powers the applications and services of Microsoft's supply chain engineering business unit which enables our consumer devices business to build and deliver world class products to our customers and partners.

Bangalore, India

Responsibility was to own and drive resolution of complex customer cases which required skills with advanced windows debugging, reverse engineering, code review and instrumentation for enhanced diagnostic telemetry to ensure we deliver a world class customer care experience to our customers and partners to ensure and enhance their loyalty

Bangalore, India

Responsibility was to own and drive resolution of complex customer cases which required skills with advanced windows debugging, reverse engineering, code review and instrumentation for enhanced diagnostic telemetry to ensure we deliver a world class customer care experience to our customers and partners to ensure and enhance their loyalty

Bangalore

Responsible for working with Microsoft's enterprise customers to address their technical issues with Windows Product family and resolving those complex technical issues.

Mumbai, India

Responsibily included providing on-site support to the clients of Wipro Infotech and providing technical expertise for smooth operation of their application and infrastructure platforms and drive incident resolution.

Pune, India

Responsibility included skill assessment, mentoring and coaching a 20 member strong support engineering team on troubleshooting scenarios and customer and escalation handling skills for Microsoft's customers using Windows family of products.

Masters Of Science In Advanced Information Technology, 2.8/4.0

Specialisation in Networking & Telecom

Bachelor, Engineering, 68%

Pre College, Science