Pushpa Ramachandra Email & Phone Number

Singapore

*Staff management and deployment*Handle patient feedback*Review and streamline processes to enhance operations efficiency*Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs*Work with various stakeholders to plan and implement strategies to address the identified needs for improvement

Singapore

•Coordinate with Clinic Executive and Manager to set appropriate goals for the clinic, identify problems and recommend effective solutions • Supervise and coach front line staff. • Organize orientation and train for new hires.• Prepare weekly roster and resolve staffing coverage issues on a daily basis.• Handle leave requests and assist Manager with annual performance evaluations.• Ensure clinic reports are processed and completed in a timely manner.• Respond to all patient feedback and service issues.• Conduct weekly huddles, grooming checks and Ipay duty.• Perform the functions of registration, appointment scheduling and cashiering.• Provide assistance to doctors and patients in the consult rooms.• Handle ad-hoc projects assigned by Clinic Executive and Manager.

Central Singapore

•Sourcing, evaluating and negotiating with the suppliers to ensure high product quality standards and cost-effectiveness.• Plan, analyse, monitor and forecast stock levels.• Procurement of medications, medical consumables, office equipment, office supplies like stationery and pantry items.• Verify and approve invoices of office equipment and delivery of services/goods and liaise with accounting department for payment.• Maintain rental /maintenance/repairs and replacements/cleaning contracts.• Establish, manage and update product purchase price lists, costing and sales prices as appropriate.• Conduct quarterly Stock Take and implement measures to reduce discrepancies.• Prepare Purchase Orders, verify invoices and generate Goods Received Note.• Review the company’s procurement policy and guidelines to ensure adherence to corporate governance.• Prepare and ensure timely submission of procurement related reports.

Singapore

• Responsible for efficient day to day supervision of clinic staff and operations.• Supervise the staff in the conduct of clinical care.• Conducting weekly training and providing guidance based on established practices to ensure staff are capable of performing their duties.• Designing and documenting processes, workflows, SOPs and Policies for each operational function.• Assisting in recruitment process.• To perform registration, billing and chaperon roles.• Reconciliation of daily collection.• Preparation of staff roster.• Manage the office administration for the company to include upkeep and maintenance of the office, procurement of medical supply, office equipment, office supplies like stationery and pantry items.• Arranging monthly staff lunch outings.• Overseeing and maintaining up to date patient files and records.• Answering patient queries and relaying information regarding their care.• Dealing with patients’ grievances and complaints.• Follow up with patients on outstanding bills.• Organizing promotional events such as presentations, talks and road shows.• Providing information to patients on new promotional opportunities.

Singapore

• Accountable for daily operations and supervision of the clinic.• To perform registration, billing and dispensary roles.• Reconciliation of daily collection.• Liaise with Insurance companies for direct billing arrangements.• Handle clinic rosters in the absence of Clinic Manager.• Manage the office administration for the company to include upkeep and maintenance of the office, procurement of office equipment, office supplies like stationery and pantry items.• Responsible for all drug and supplement supplies available in Clinic Pharmacy.• Conduct monthly Stock Take and implement measures to reduce discrepancies.• To assist in identifying, designing and documenting processes, workflows, SOPs and Policies for each operational functions and department assigned.• Resolve complaints and answer questions of customers regarding services and procedures.• Prepare and ensure timely submission of admin related management reports.• Participate in the planning of strategic goals and objectives of the department.• Analyse internal processes and recommend and implement procedural changes to improve operations.• Assist in leading and motivating the team to achieve patient delight, high professional standard, and cost-effective operations.• Covering Clinic Manager’s duties during her absence.

Singapore

• Responsible for overall office admin management to ensure smooth and efficient running of daily operations.•Manage the office administration for the company to include upkeep and maintenance of the office, procurement of office equipment, office supplies like stationery and pantry items.•Verify and approve invoices of office equipment and delivery of services/goods and liaise with accounting department for payment.•Maintain rental /maintenance/repairs and replacements/cleaning contracts.•Responsible for all drug supplies available in Clinic Pharmacy.•Establish, manage and update product purchase price lists, costing and sales prices as appropriate.•Conduct quarterly Stock Take and implement measures to reduce discrepancies.•Review the company’s procurement policy and guidelines to ensure adherence to corporate governance.•Oversee and lead a team of administrative staff.•Hire and train new staff.•Create job descriptions, Key Performance Indicators (KPI) and salary reviews.•Plan, prepare and devise work schedules according to budgets and workloads.•Observe and evaluate workers´ performance.•Resolve complaints and answer questions of customers regarding services and procedures.•Prepare and ensure timely submission of budge and admin related management reports.•Participate in the planning of strategic goals and objectives of the department.•Analyse internal processes and recommend and implement procedural changes to improve operations. •Manage timeline of renovation and refurbishment works.•Management of Petty Cash Float.•First point of contact for any IT related problems.•Providing Assistance with Awareness Events in promoting clinic services.

Bachelor Of Business Administration (B.Bus), Management

Diploma In Business, Accounting And Finance