Pushpakumar Guntapalli Email & Phone Number

Hyderabad, Telangana, India

Bangalore

Providing training to New hiresIssue related queries resolved/escalated within 24 business hoursInvolved in the R12 (Oracle) testing for the entire Service Contracts & OPAProactively escalate issues to the supervisor/manager that require clarifications and escalations.Handling the weekly invalid clarification calls and updating the reports in the portalPreparing the error tracker on monthly basis and same will be educated to the team at a monthly metrix meeting, so that team should not repeat the same errors.Follow up to ensure escalated issues are resolved within 3 business daysProvide back up for processing as and when determined by manager.Timely communication of process updatesConduct monthly process update/review meetIdentify and resolve process challengesConduct quarterly review of documentations and ensure changes are updatedMailbox management - Ensure timely archival and access to all to common repositorySOX - Ensure all SOX requirements are adhered toConduct monthly staff meet with managerZero escalations on team deliverablesZero reference errors - not referring the documentation.Publish TPC cut-off calendar by 10th of every monthConbil live printing accuracy - ZERO errorsConbil and GTM month end closures - Ensure closure is done per the stipulated timings.GTM push - timely performing of GTM push every week and to ensure it's done for all CUIC.Service Contracts (2010 May to march 2010)Responsibilities: Processing packages for all the theaters, manual credits process, audits, invoicing, pack tracking, GTM packages and being a Tier 1 processor. Role: Handling the Financial division for EMEA Region and maintaining the Service levels while processing packages, escalations and e-mails from Business units, requestor and Customer, being a TL back up, assigning requests.

Master, Business Administration; Finance & Marketing

S.S.C

Bachelor Of Commerce (B Com, Computers