Pushpalatha V Email and Phone Number

DATE ▪ Perform independent check for End-to-End KYC review. ▪ Scheduled & unscheduled reviews for individual client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records are not past due. ▪ Determining if the accounts are in scope. Client identification verification and screening. ▪ Information such as customer address, employment (Including employer) connectivity to PEP/SPF (Sanction Screening) will be validated and confirmed. These will be validated based on existing information available or through approved third parties’ sites. Based on the results, EDD checks will perform which negative news and social media checks. ▪ Send the request to outreach team/RM for accounts where information is required to complete the review. ▪ Ensure all information and documentation comply with local regulation and Citi standards. ▪ Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation review. ▪ Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly. ▪ Ensure to maintain quality standards (90% & above) for the KYC reviews undertaken. ▪ Ensure any tech issue/procedural clarifications get reviewed and move to issue management/Procedures etc. ▪ Ensure to get QC review done on files prior to submission and respond/correct any discrepancies identified during QC reviews. ▪ Submit BA (Business Approval) once review is complete and respond/correct any discrepancies identified during BA reviews. ▪ Acts as a SME (Subject Matter Expert) to Stakeholder and /or other team members. ▪ Acts as a consultant to the business regarding process improvements

To manage the day to day operations of your team in the correct and timely collation of all KYC documentation relating to new and existing clients, ensuring that all regulatory & money laundering requirements are adhered to within the correct timescales.Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion.Review suspicious activity reports that have been submitted. Check for unusual patterns indicative of suspicious activity. Block accounts or move to transaction monitoring review.Perform ongoing customer due diligence including maintenance and updating of AML and KYC records.Identified high risk accounts from information received from other sources (Branches, Loans, Operational Staff, etc.) and establish enhanced due diligence and monitoring efforts.Ability to identify complex structures and apply relevant KYC / AML in this respect.Delivering of Excellence for Client Service initiative.Review and submitted Suspicious Activity Reports to country Money Laundering Prevention network. Coordinating and managing the delivery of all teams’ activities to achieve target key performance indicators, operational level agreements and service levels.Performed periodic (90 day) SAR follow-up reviews, independent analysis for cases involving suspicious activity including account behavior, source of funds and wire activities.Ensuring the quality and service delivery standards for KYC support are met. Working closely with the KYC Quality Assurance team to identify and resolve any quality issues.Trained various new joiners on the entire AML/KYC workflow process.

 Maintained prescribed quality levels and have always conveyed right information to the customers. To meet x-sell targets. Always have been self-motivated and ensured daily productivity is never faltered on any day at work. Have provided timely feedback to managers regarding Team performance and maintained MIS's to track KPI Have been creative in analyzing the base and effectively getting productivity for self and the Team. Have never had an ISAM for the entire tenure that I have been associated with the different unit I ve worked at Scope. Designing and implementing the sales strategies to achieve the numbers. Maintaining cordial relationship with the team & other team members in spite holding additional authorities & responsibilities. Managing a team efficiently during absence of Team leader, while not comprising on my on performance on a daily basis. Have groomed many new joiners by hand holding them on the process updates and ensuring their performance improves Month on Month.

Maintain a high-volume workload within a fast-paced environment.▪ Assisted an average of clients in any given week and consistently met performance benchmarks in all areas.▪ Provide superior customer service while handling inbound calls for order placement and product inquiry▪ Kept customer informed on the status of their order, reconciles errors in a cost-effective manner.▪ Ensure to resolve customer complaints / query within the given TAT.▪ Provided performance reviews and developmental feedback on a monthly/quarterly/annual basis▪ Analysed data to identify trends and behaviours from a performance standpoint and made recommendations forimprovement.▪ Maintaining the reports of activation numbers for SME & Corporate.