Pushparaj M Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

 Managing the end to end collections for a third party client wherein I am in charge of handling the largest US-CAN portfolio of $500M a month Handling a broad scope of O2C & P2P process encompassing the daily management of releasing orders, billings, collections, reconciliation, cash application and month-end-closings  Involvement with stake holders and clients which eventually helps in betterment and relationship with them Perform Audit of the process and ensure that everything is in order Capacity planning, Hiring, Headcount planning, budgeting and training In charge of setting targets for the team, handling collection activities and dispute management Liaise with global counter parts and ensure the team is working towards cash flow Driving the quality program and analyzing client feedback to measure business Marketing and publishing results on a quarterly basis Forecast impact on DSO Career development and Customer centric activities Reducing Unapplied cash and Unapplied Credit Weekly/Monthly review with Leaders and Global counter parts on ledger review  Currently a Business Advisor for the client

Gopalan Global Axis

 Coaching, providing feedback and monitoring the team leader's performance as per the clients and the organization's expectations. Manage and improve people performance and align them with organizational goals and objectives. Develop People through mentoring and resolve conflicts. Ensuring that the Service Levels expected from the clients were met. Generating the Daily reports, Client reports and other required reports on Productivity with the help of Avaya CMS Supervisor. Generating CRM Report for daily analysis. Conducting weekly reviews to check the status of the team's performance and offer solutions for areas of opportunities. Monitoring the voice of the customer through surveys and other means of communication. Work with leadership to identify and implement process.