Pushpendra Rathore Email & Phone Number

Kota, RJ, IN

Kota, Rajasthan, India

Support Operations: Directed and supervised all aspects of student support operations, including team management, training, and ensuring exceptional student satisfaction. Collaborate closely with business head.A2P (Application-to-Person): Successfully managed A2P (Application-to-Person) messaging campaigns, utilizing platforms such as WhatsApp Business API.

Kota, Rajasthan, India

Call Center Incharge: Planning & ExecutionEffectively managing a call center team comprising over 80 members, overseeing operations both inbound and outbound at Salesforce CRM. Led a team of four dedicated team leaders, ensuring seamless coordination and collaboration among them. Responsible for handling the pilot helpline of the company. By implementing.

Kota, Rajasthan, India

Training & development:Designed tailored training programs that focused on refining core competencies & ensuring alignment with organizational goals.Content developer:Updation of new session course booklets & company profiles including liasoning with Designers, Higher Management for approvals, publishing team & printing vendors.PAN India.

Kota, India

- Inbound Call counselling- PAN India Bulk SMS Coordination (including vendor search & selection, liasoning with the vendors, reports & billing)- International SMS- Front Office Management- New Center establishment- Notification & updates to Team- Proof Reading- E-mail Support (Official E-mail Handler - info@allen.ac.in)- Admission Support- Exam Results.

I gained experience working as a typist utilizing Microsoft Word for various tasks, including document creation and formatting. Additionally, I successfully managed email correspondence as part of my responsibilities. My role involved accurate and efficient typing skills with over 80 w.p.m., proficient utilization of MS Word's features, and effectively.