• Successfully leading a team of 09 people.• Transaction processing according to standard work & SOP.• Prioritise transactions according to documented guidelines to meet SLA.• Plan and organizes tasks and work responsibilities to achieve objectives.• Comprehending and responding to inquiries by Service Representative, Identify research and resolve problems.• Assist with/perform other team tasks as required.• Ability to accurately interpret and compile information from a variety of sources standards.• Manage own work and support team to ensure team goals are met.• Handling Audits: Internal quality Audits for Plan team. Sharing quality data with the team on monthly basis. • Ensure turn around time and quality of work meets company service standards.• Process Training: Responsible to deliver for all process trainings to New hires.• Acting Subject matter expert for the Standard Revision Team (Transition project).TRANSITION: Successfully done transition for standard revision work from Canada. I was chosen to lead the transition project from onshore for a duration of 2.5 months. Currently focusing on coding claim tools and Billing tool for Life, Accidental death & Dismemberment, Dental & Extended Health Care benefits.