As a customer service manager at Frontizo Business Services Pvt Ltd, I oversee the daily operations and performance of a team of support specialists who provide quality service to our clients across various industries.I have a BA degree in arts from Manav Bharti University and over five years of experience in support management, general office work, and administrative organisation. I have also worked as a senior analyst at eClerx, where I handled complex customer queries and escalations, and contributed to process improvement and quality assurance initiatives.I am skilled in using various tools and platforms to manage customer interactions, data, and reports. I am passionate about delivering excellent customer service and enhancing customer satisfaction and loyalty. I am also committed to developing and empowering my team members and fostering a positive and collaborative work environment.