As a Customer Service Manager at Frontizo Business Services Pvt Ltd, I lead a dynamic team of support specialists, ensuring seamless daily operations and delivering exceptional service to clients across diverse industries. With over five years of experience in support management, administrative organisation, and general office operations, I bring a proven track record of driving customer satisfaction and team performance.Previously, as a Senior Analyst at eClerx, I excelled in resolving complex customer queries, managing escalations, and spearheading process improvement and quality assurance initiatives. I hold a BA in Arts from Manav Bharti University and am adept at leveraging various tools and platforms to manage customer interactions, data analysis, and reporting.Passionate about customer experience, I am dedicated to fostering loyalty and satisfaction through top-tier service. I am equally committed to empowering my team members, cultivating their growth, and creating a collaborative, positive work environment where excellence thrives.