Puteri Adriana Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Projects involved: ZARA UK, US and Canada Role: Senior Customer Service Agent, Admin and Group LeaderResolve an average of 144 outbound emails daily consistently met performance benchmarks in all areas (speed, accuracy and volume).Became one of the lead as the "go-to" person for new agents and particularly challenging chats as one of the Zara's experienced senior of both new and established agents.Provides product, process knowledge and refresher update weekly or daily for the team in order to be at par with client's needs and the whole Zara UK.Daily chat auditing and coaching with agents for a better chat management and customer handling.Submits daily end of shift report.Attending customer general enquiries, complaints, comments, feedbacks and other raising issuerelated to the company's products via social media. ie, Live Chat and Whatsapp.Attracts potential customers by answering product and service questions.To exceed customers expectation in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.

Kuala Lumpur, Malaysia

Projects involved: MIXED COMMERCIAL PROJECT LOT91 PJT & STAR RESIDENCEHandle all company projects from planning resources to closure of project including invoicing.Monitoring and take care of site operations & activities.Performs project planning, supervisory works, site inspection and monitor work progress at site.Responsible in preparing work progress report, update site issues and report to management.Performs payment collection from client every month.Prepares project’s progress claim every end of the month include forecasting the project work done.

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Developed the accounting system fom scratch manually and maintained accounting records.Improved the internal controls to ensure the accounting records are complete and accurate.Processed weekly payroll and created pay slips.Assisted the general manager on administrative tasksPrepared monthly reports for general managers in line with reporting dateline