Develop and implement effective recruitment strategiesMonitor and analyze recruitment metrics, turnover rates, and employee feedback to assess the effectiveness of talent acquisition and retention efforts.Design and facilitate employee engagement initiatives to foster a positive workplace culture and improve retention rates.Revamping and customization of assessment material as per the project’s needManage fulfillment progress for each headcount requestCreating recruitment reports on weekly or monthly basis

Leading a team of customer service agents works to filter creator submitted stickers carefully based on client regulationReviewing and doing coaching if needed to make sure agents' review stickers are not based on their individual judgmentCommunicate with a Japanese client using English day to day to maintain agent workMaintain agent productivity to make sure operations going wellUpdate the current situation, trend, and news in Indonesia as an analysis of the possibility of future incoming sensitive cases.

Handling and solving customers’ queries through the application messages center and email with a minimum AHT of 30 minutes for both Indonesian and EnglishProvide customers with information and solutions in case they need help with some queries.

Client Management, Sales Materials, Communication Tools, Sales Goals and Metrics, Feedback and Review Area