Putri Ayu Email and Phone Number

1. Provide Customer Service to Guests- From greeting and checking in to ensuring the daily comfort of guests, a Guest relations officer maintains a constant presence at the front desk or lobby of a hotel and is available to handle all customer questions and concerns. 2. Handle Guest Complaints- A Guest Relation Officer listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest relations officer must also follow up to ensure that each complaint has been resolved to the customer’s satisfaction.3. Assist Developing in Customer Satisfaction- Guest Relation Officer to help establishments build strong customer service programs. In this position, Guest Relation Officers will work closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of guests to avoid potential issues in the future.