Leading the digital marketing strategy and growth initiatives for Carisma Spa & Wellness. Responsible for managing a high-performing team of 3, optimizing campaign performance, and driving business results.__Achievements of Q4-2024:- Delivered a 10x ROAS with targeted marketing efforts- Increased website YoY by 52%- Achieved 400+ spa bookings- Successfully launched the new website with improved user experience and KPIs- Secured 3x awards at the World Luxury Spa Awards for outstanding service and excellence

- Developed and managed paid ad campaigns across various platforms to drive traffic and conversions for spa services.- Analyzed ad performance data to optimize strategies and improve ROI.- Implemented A/B testing for ad creatives and targeting.- Managed advertising budgets for cost-effective campaigns.- Created performance reports to track metrics and guide decisions.___Achievements:- Achieved 43% YOY web growth.- Attained an average ROAS of 9X for spa services.- Generated 1671+ spa bookings in a year.

@ MaxOne Hotel LegianKey Responsibilities:- Assisted guests with check-in and check-out procedures, utilizing the VHP System to ensure a seamless experience.- Managed reservations and maintained accurate records, ensuring optimal room allocation and availability.- Addressed guest complaints and concerns promptly, resolving issues to the best of my ability while maintaining a high level of professionalism and guest satisfaction.- Upheld the hotel's standards of guest courtesy, consistently delivering exceptional service to enhance the overall experience.- Collaborated with other departments to ensure efficient operations and a seamless guest experience.- Actively participated in training and development programs to enhance skills and knowledge in guest service and hotel operations.Key Achievements:- Consistently received positive feedback from guests, resulting in high guest satisfaction scores and increased loyalty.- Streamlined check-in and check-out procedures, reducing wait times and improving guest flow.Implemented a proactive approach to handling guest complaints, resulting in timely resolutions and minimized impact on guest experience.- Demonstrated exceptional teamwork and collaboration, fostering a positive work environment and contributing to a cohesive front office team.

Key Responsibilities:- Efficiently handled reservations and e-commerce activities from OTAs and direct bookings, updating room availability through the booking manager software, SiteMinder.- Worked closely with the Guest Relation Officer to ensure guest satisfaction and provide personalized services to enhance their stay.- Prepared detailed reports on front office operations, including GSA, reservation, e-commerce, and guest relation reports.- Assisted guests with check-in and check-out procedures, utilizing the Trobex and VHP systems, while delivering genuine service and creating memorable experiences.Key Achievements:- Built strong relationships with guests, resulting in positive guest reviews and increased guest loyalty.- Streamlined front office operations by implementing efficient check-in and check-out procedures using the Trobex and VHP systems.- Received excellent reviews that mentioned my name for 8x on OTAs review for outstanding guest service and genuine care, leading to exceptional guest satisfaction scores.- Demonstrated strong attention to detail in preparing accurate and comprehensive reports, providing valuable insights for management decision-making.

- To handle OTA (Booking.com, Expedia, Agoda, Traveloka, etc.) E-commerce for villas under management- To create villa listings on online vacation rentals (AirBnB, VRBO, HomeAway, FlipKey, etc.)- To handle company's online social medias

- Responsible for daily BEO and filing the document- To handle all reservation from travel agents, direct/call, e-mail- To assist the Senior S&M to handle wedding events and prepare sales kit

- Assist guest for check-in/out (MYOH system)- Prepare FO daily report and work closely with Reservation Agent