Putri Pauline Napitupulu Email & Phone Number

Jakarta, Indonesia

• Escalation Expert GTC AU & NZAs an escalation point between Ticket Centre and FCTG AU & NZ, my task requires high understanding of airline products and policies sold in AUNZ market, ticketing process, Global.
• Investigate and resolve ticketing, refund, and billing inquiries for Flight Centre Travel Group (FCTG) AU & NZ.
• Assist escalated queries and complaints from various departments and travel consultants.
• Acted as liaison between internal teams, global airline partners, and GDS (Sabre).
• Conduct AU & NZ Market Ticketing and Sabre GDS Training

Jakarta, Jakarta, Indonesia

• International Ticketing Specialist for FCTG Australia and New Zealand
• Analyzed and processed unresolved ticketing reservations for Flight Centre (FCTG) Australia from Australia and New Zealand travel consultants and clients on Sabre and issue invoices,
• Client facing through online live chat, email, and phone calls.

Jakarta, Indonesia

• Handled 70 international refund queries for Traveloka for corporate clients from Indonesia, Thailand, and Vietnam region with 100% accuracy on day to day,
• Managed coordination closely within team of 30 members and Traveloka teams in Indonesia, Thailand, and Vietnam and international airlines through Slack, Salesforce, calls, and emails.

Jakarta, Jakarta, Indonesia

• Ticketing Operations Specialist
• Processed 75 unresolved ticketing queries for Flight Centre Travel Group (FCTG) Australia corporate client (Corporate Traveler) from Australia and New Zealand with 100% accuracy day to day,
• Maintained communication and coordination within team of 20 members, finance and QC teams, clients, and international airlines globally.

Medan

Designed materials, taught lessons, and improved English adequacy to 15-30 senior high school students.

Medan Kota, North Sumatra, Indonesia

Helped ticketing staff managing ticket sales and agent partners.

Bachelor'S Degree, English Language And Literature, General, 3.44

Activities and Societies: Ikatan Mahasiswa Sastra Inggris (IMSI) Speech Contest Director in THE 35TH IMSI'S ANNIVERSARY (2016), held by.

Tourism And Travel, 34.7

Activities and Societies: English Debate Team Member