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Putri Pauline Napitupulu Email & Phone Number
Community Operations Specialist (Trust and Safety)
at
TDCX
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Community Operations Specialist (Trust and Safety)
Location
Central Jakarta, Jakarta, Indonesia
Company size
Who is Putri Pauline Napitupulu? Overview
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Quick answer
Putri Pauline Napitupulu is listed as Community Operations Specialist (Trust and Safety) at TDCX, a with 15474 employees, based in Central Jakarta, Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Putri Pauline Napitupulu.
Putri Pauline Napitupulu previously worked as Airline Ticketing Product and Escalation Expert at Ati Business Group and International Ticketing Specialist at Ati Business Group. Putri Pauline Napitupulu holds Bachelor'S Degree, English Language And Literature, General, 3.44 from Universitas Sumatera Utara.
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TDCX
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Profile bio
About Putri Pauline Napitupulu
An Airline Product Expert with 4 years experience in International Airline Flight products (ticketing, refund, billings) and an English Literature graduate, specializing as escalation point between travel agency, consultants, and airline partners, and Global Distribution System (GDS) for Australia and New Zealand markets, and various SEA countries. Lifelong travel and problem solving enthusiast, adaptable and always eager to learn.
Current workplace
Putri Pauline Napitupulu's current company
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Tdcx
7 roles
Putri Pauline Napitupulu work experience
A career timeline built from the work history available for this profile.
Airline Ticketing Product And Escalation Expert
Escalation Expert GTC AU & NZAs an escalation point between Ticket Centre and FCTG AU & NZ, my task requires high understanding of airline products and policies sold in AUNZ market, ticketing process, Global Distribution System, and Billing Settlement Plan (BSP) knowledge. Parts of my daily tasks consist but not limited to:• Investigate and resolve ticketing, refund, and billing inquiries for Flight Centre Travel Group (FCTG) AU & NZ.• Assist escalated queries and complaints from various departments and travel consultants.• Acted as liaison between internal teams, global airline partners, and GDS (Sabre).• Conduct AU & NZ Market Ticketing and Sabre GDS Training
International Ticketing Specialist
International Ticketing Specialist for FCTG Australia and New Zealand• Analyzed and processed unresolved ticketing reservations for Flight Centre (FCTG) Australia from Australia and New Zealand travel consultants and clients on Sabre and issue invoices,• Client facing through online live chat, email, and phone calls.
Jan 2022 - Nov 2022
Refund Specialist For Traveloka
• Handled 70 international refund queries for Traveloka for corporate clients from Indonesia, Thailand, and Vietnam region with 100% accuracy on day to day,• Managed coordination closely within team of 30 members and Traveloka teams in Indonesia, Thailand, and Vietnam and international airlines through Slack, Salesforce, calls, and emails.
May 2020 - Dec 2020
International Ticketing & Refund Specialist
Ticketing Operations Specialist• Processed 75 unresolved ticketing queries for Flight Centre Travel Group (FCTG) Australia corporate client (Corporate Traveler) from Australia and New Zealand with 100% accuracy day to day,• Maintained communication and coordination within team of 20 members, finance and QC teams, clients, and international airlines globally.
Sep 2019 - Apr 2020
English Teacher
Accelerated English Center (Aec) Medan
Designed materials, taught lessons, and improved English adequacy to 15-30 senior high school students.
Nov 2018 - Dec 2018
Ticketing Staff Intern
Pt. Angkasa Arga Tours & Travel
Helped ticketing staff managing ticket sales and agent partners.
Jan 2013 - Mar 2013
Team & coworkers
Colleagues at TDCX
Other employees you can reach at tdcx.com. View company contacts for 15474 employees →
YA
Yazzid Ahmad
Colleague at TdcxWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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JJ
Jen Jane
Colleague at TdcxBangkok City, Thailand
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KT
Karan Tanggaraju
Colleague at TdcxKuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia
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MÇ
Mert Çakal
Colleague at TdcxAltieylul, Balıkesir, Türkiye, Turkey
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MR
Marckquem Rolloque
Colleague at TdcxTaytay, Calabarzon, Philippines
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KD
Kartina Dwi Aprilia
Colleague at TdcxBangkok Metropolitan Area, Thailand
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PT
Pearl Tsao
Colleague at TdcxSingapore
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TT
Thuỷ Tiên Nguyễn Hồng
Colleague at TdcxBangkok, Bangkok City, Thailand
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SC
Sincer Chew
Colleague at TdcxFederal Territory Of Kuala Lumpur, Malaysia
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CE
Cevat E.
Colleague at TdcxIstanbul, Türkiye, Turkey
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Yazzid Ahmad
Colleague at TdcxWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
JJ
Jen Jane
Colleague at TdcxBangkok City, Thailand
View →
KT
Karan Tanggaraju
Colleague at TdcxKuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia
View →
MÇ
Mert Çakal
Colleague at TdcxAltieylul, Balıkesir, Türkiye, Turkey
View →
MR
Marckquem Rolloque
Colleague at TdcxTaytay, Calabarzon, Philippines
View →
KD
Kartina Dwi Aprilia
Colleague at TdcxBangkok Metropolitan Area, Thailand
View →
PT
Pearl Tsao
Colleague at TdcxSingapore
View →
TT
Thuỷ Tiên Nguyễn Hồng
Colleague at TdcxBangkok, Bangkok City, Thailand
View →
SC
Sincer Chew
Colleague at TdcxFederal Territory Of Kuala Lumpur, Malaysia
View →
CE
Cevat E.
Colleague at TdcxIstanbul, Türkiye, Turkey
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2 education records
Putri Pauline Napitupulu education
Bachelor'S Degree, English Language And Literature, General, 3.44
Tourism And Travel, 34.7
Smk Negeri 7 Medan
FAQ
Frequently asked questions about Putri Pauline Napitupulu
Quick answers generated from the profile data available on this page.
What company does Putri Pauline Napitupulu work for?
Putri Pauline Napitupulu works for TDCX.
What is Putri Pauline Napitupulu's role at TDCX?
Putri Pauline Napitupulu is listed as Community Operations Specialist (Trust and Safety) at TDCX.
Where is Putri Pauline Napitupulu based?
Putri Pauline Napitupulu is based in Central Jakarta, Jakarta, Indonesia while working with TDCX.
What companies has Putri Pauline Napitupulu worked for?
Putri Pauline Napitupulu has worked for Tdcx, Ati Business Group, Accelerated English Center (Aec) Medan, and Pt. Angkasa Arga Tours & Travel.
Who are Putri Pauline Napitupulu's colleagues at TDCX?
Putri Pauline Napitupulu's colleagues at TDCX include Yazzid Ahmad, Jen Jane, Karan Tanggaraju, Mert Çakal, and Marckquem Rolloque.
How can I contact Putri Pauline Napitupulu?
You can use AeroLeads to view verified contact signals for Putri Pauline Napitupulu at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Putri Pauline Napitupulu attend?
Putri Pauline Napitupulu holds Bachelor'S Degree, English Language And Literature, General, 3.44 from Universitas Sumatera Utara.
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