- Responsible for the smooth of daily operation in front office department such as GSA, Bell desk, and AYS (At Your Service) - Ensure that all Front desk associate exercise the gold standard in every interaction with guests- Ensure that guests receive excellent service and their request are accommodated- Spend as much time as possible with guests and acting as a “hands on” manager assisting with daily operations- Focus on continuous improvement through the reduction of defects, costs, increasing guests satisfaction and maximizing profitability- Work closely with the Director of Rooms to ensure the smooth running and operation of the Front Desk- Reviewing staffing levels to ensure that operational needs and financial objectives are met- Understand the impact of Front office operations on Rooms area and overall property financial goals- Ensure compliance with all Front office policies, standards, and procedures- Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures and Support the Peer review process

- Responsible for the smooth operation of the entire hotel on the over night shift - Ensure that all staff in various departments exercise the gold standard in every interaction with guests- Ensure that guests receive excellent service and their request are accommodated- Spend as much time as possible with guests and acting as a “hands on” manager assisting with daily operations- Focus on continuous improvement through the reduction of defects, costs, increasing guests satisfaction and maximizing profitability- Work closely with the Front Office Manager to ensure the smooth running and operation of the Front Desk- Assist at the Front Desk when there are heavy arrivals and/or departures to ensure all guests are served quickly and expediently

- Replace Executive Housekeeper when absent- Prepare daily work assignment for all section- Inspect Villa ( EA, IHG, C/O villa )- Conduct daily staff briefing- Prepare daily villa status report- Conduct training as required ( as a departmental trainer )- Own daily project / deep cleaning project- Report to Executive Housekeeper

- Responsible to serve / clean 10 villas per day per two person ( couple system ) - Worked with high level of cleanliness expectation.- Maintain consistency service, attention to details- Follow up daily project assigned- Report to Housekeeping Supervisor

- Responsible with 62 apartments and 7 offices and make sure all the tenants feel comfortable to stay in their apartment or offices.- Handle complaints from the tenants- Supervise the housekeeping staff to clean all the residences and offices areas- Help the tenants with luggage- Report to Client Relation Manager

- Responsible with whole staff accommodation area and make sure the whole accommodation area is clean at all times- Report to Staff Housing Manager

- Cleaning spa area- Make sure the guests feel comfortable to stay at the spa- Prepare welcome drinks for all guests- Prepare all the spa equipment- Report to housekeeping supervisor

- Make sure the public area in the villa is clean at all times- Make sure the guests were comfortable at all times whilst their stay at the villa.- Handled every guests requests- Make up guest rooms every day- Report to housekeeping Supervisor