Putu Intan Pratiwi Wisnawa Email & Phone Number

Business Analyst of SEA Experience team

Part of Care Strategic and Innovations team within Customer Excellence. Managing and overseeing end-to-end experience metrics to provide rigid recommendations and further upholding customer experience and business performance by identifying and fixing process/product/operational issues related to the following metrics:- Net Promoter Score- Ticket Checkout.

Part of Consumer Insights & Analytics which works in close partnership with awide range of teams including Data Analytics, Business, and Product team.Execute end-to-end research and deliver research and insights that translate directly into product and business impact including monthly NPS and CSATreport of Tokopedia business units.Involved in START CX.

Jakarta, Indonesia

Conduct B2B market research for various project from business matching, competitive intelligence, and business expansion strategy and involve in all aspects of project management:1. Primary and secondary data collection with qualitative and quantitative methods for several industries2. Design questionnaire or discussion guide and approach key-informant3..

Bandung, West Java, Indonesia

1. Plan and carry out development work(psychological tests and self-development tools).2. Perform product research and analyze it to ensure products relevant to the market.3. Handle the social media; design and content writing.4. Doing administration works including organizing the training & development events.

Learned about the administration of psychological tests, observation, interview, and how to write psychological report