Responsible for management of operations including staff, customer service and financial oversight.Recruited, trained, and supervised personnel; conducted performance reviews and coaching.Managed equipment and inventory to ensure compliance with health and safety regulations.Maintained food and service quality through daily inspections and vendor management.Prepared budgets, forecasts, expense controls and conducted profitability analysis.Addressed and resolved operational and client issues efficiently.

Delivered an exceptional client experience by expertly managing reservations and vehicle selection.Handled client inquiries during pick-up and drop-off, including paperwork and payment processing.Resolved customer complaints and addressed issues such as vehicle availability or billing discrepancies.Provided detailed information on car rental and insurance policies, services, and fleet options.Consistently exceeded monthly sales goals for upselling to premium cars and insurance products.

Executive Assistant to the CEO responsible for providing a high level of administrative support.

Responsible for overseeing the daily front desk operations and ensuring a smooth guest experience.