Puvanthiran Mohan Email & Phone Number

• Technical Support Excellence:o Provided prompt and effective Level 3 remote resolutions for technical inquiries from subsidiaries in the Asia Pacific region.o Received recognition for resolving complex technical issues, showcasing exceptional technical expertise.o Managed communication, escalation, and resolution of technical inquiries, quality issues, and safety matters with the headquarters in Japan.• Publication System Management:o Ensured the seamless functionality of the technical publication system, enhancing accessibility for all enrolled members.• New Product Rollout Coordination:o Collaborated with counterparts in Japan and the Asia Pacific office to coordinate service preparation for new product launches.o Successfully addressed essential elements, contributing to the smooth rollout of new products in the region.• Product Modification Expertise:o Managed product modification requirements and processes with subsidiaries, ensuring adherence to targeted timelines.• Leadership in Improvement Initiatives:o Played a key role in leading or participating in improvement activities, programs, and projects related to product performance, service quality, and efficiency systems.o Collaborated with committees in Japan and the Asia Pacific office to drive positive changes.Key Achievements:• Recognized for exemplary Level 3 technical support, resolving complex issues efficiently.• Streamlined the publication system, improving accessibility and efficiency for participating members.• Facilitated successful new product rollouts by coordinating with cross-functional teams in Japan and the Asia Pacific office.• Ensured timely product modifications, contributing to the achievement of targeted timelines.

Selangor, Malaysia

 Provides comprehensive technical and operation support to the technical team in branch level in accordance to the organization procedures and policies. Provide adequate support level to the dealers within the business network in the technical perspective. Execute service strategies that being developed and authorized to deploy in branch level. Prepare the service point performance and carry out deployment in accordance to standard procedures of project management. Ensure excellent customer satisfaction is maintained and handle customer’s complaint by visiting the customer. Travel and visit the branches and dealers to reveal service performance acquiring feedbacks and furnish improvements. Analyze and ensure all SLA with customer are constantly met by branches and dealers.

Shah Alam

• Conduct Repairs and Servicing:o Execute repairs and servicing of black & white and color graphics printing machines, ensuring optimal hardware and software functionality at customers' premises.• Compose Professional Reports:o Draft accurate and professional reports, serving as the primary point of contact between customers and Ricoh for technical issues.o Interface effectively with all involved functions to streamline communication channels.• Report and Escalate Incidents:o Report and escalate all observed incidents and irregularities promptly to superiors, ensuring proper operational escalation points are identified and addressed.• Adhere to Installation Guidelines:o Strictly adhere to installation guidelines and industry best practices, guaranteeing the delivery of high- quality field operations.• Responsible for New Machine Set-Up:o Take charge of setting up new machines, conducting pre-delivery inspections (PDI) to ensure machines are in optimal working condition before installation at customers' premises.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: -UNICS Sports Carnival 2012 ( Coordinator) -Unity Freshies Cultural Camp 2012 ( Coordinator) •UNICS temple.