Peter Vang Email & Phone Number

Bloomington, Mn

Chaska, Mn

Troubleshoot Dell Laptops and DesktopImaging and software deployment via SCCM 2012Troubleshoot Windows 7 OS issuesTroubleshoot LAN, WLAN, and VPN issuesPC Lease refreshes and upgradesData transfers and backupCherwell Service Management to manage service requestsCommon Application use; Office 2007/2013/365, Outlook 2013/Lotus Notes 8.5, Cisco Jabber, Dameware Remote tool, Trend Micro and SAP.

Oakdale, Mn

August 2012 - December 2015Desktop SupportProviding IT support for all end users and executives via email, instant messaging, phone, and walk up service • 24/7 IT support for CEO • Provide support for mobile devices • Provide limited support for Mac systems • Creating troubleshooting documents for IT Helpdesk and training IT Helpdesk agents on new applications and procedures • Traveling to other locations outside Minnesota to provide onsite IT support • Work with other IT groups to test, configure, implement and deploy new software.July 2012 – August 2012Windows 7 DeploymentImaged Dell computers • Contacted users who were still on Windows XP and completed the migration to Windows 7 • Transferred data from Windows XP to Windows 7 via external HDD and USMT • Mapped network drives and printers • Installed software • Configured Microsoft Outlook and Lync • Configured Odyssey client and Cisco VPN client • Trained users on Windows 7 • Provided technical support via phone, email, instant messaging, and in person • Followed up on users after they have been migrated to Windows 7 • Kept track of Imation IT assets.

Maplewood, Mn

Helpdesk SupportPerformed password resets • Troubleshooted LAN/WLAN/VPN network connections • Used Remedy to track all incidents • Followed up with clients with resolved issues • Used remote assistance tool to assist users remotely • Provided 3M supported application support • Provided PC hardware and software support over the phone to all 3M employees/Business partners • Answered an average of 40+ calls daily. Hardware SupportInstalled, configured and migrated users to Windows 7 • Trained users on Windows 7 • Migrated data from Windows XP to 7 via USMT/External Drives • Imaged HP PCs • Kept track of all 3M assets • Performed warranty replacement of all HP laptop and desktop hard drives, ram modules, battery, power supply, internal keyboards, system boards, peripherals, and LCD screens • Performed data recovery • Cleaned and tested end of lease computers • Used HP Disk Sanitizer to wipe data • Ordered computer replacement parts.

Associate'S Degree, Computer Programming And Applications

Bachelor'S Degree, Information Technology Emphasis Network Management/Microsoft