We're on a mission to accelerate outcomes for our customers.Our team brings real-world experience and insights, focusing on agility, efficiency, and quality to help your business excel.AI & Data Services: We offer both turnkey and custom-built solutions to solve real business problems. Our AI-based solutions are designed to make an immediate impact, enhancing decision-making, streamlining operations, and providing a competitive edge. Additionally, we develop custom models and focused solutions tailored to address your unique business challenges.Technology Services: Partnered with the Cloud, DevOps and Security leaders, our team stays ahead of the tech curve, ensuring your business never falls behind.Customer Experience: We help early-stage companies optimize their post-sales customer success and revenue functions, enhancing customer experiences and driving growth.Interested in what we have to offer?  Reach out to us at hello@nextorbit.coWant to join us on this mission? Contact us at careers@nextorbit.co

Partnering with the best revenue leaders in the world to define and drive the future of customer success and customer-led growth.

Defining, building and leading the global Customer Success, Professional Services and Support organizations at Teleport. Teleport enables engineers to quickly access any computing resource anywhere on the planet. Our open source products provide a Unified Access Plane for developers and security professionals seeking to simplify secure access to services, applications, and data across all environments. Teleport is a pioneer in environment-free computing.

#1 on the NASDAQ's EnterpriseTech 30#4 of Forbes' Cloud 100 List HashiCorp tools enable enterprises to Connect, Run, Secure & Provision in a multi-cloud world. Defining, building and leading the single largest customer success segment within HashiCorp. Focused on driving adoption and value realization while impacting renewals and expansion. My team is focused on our most strategic customers, through a bespoke, high-touch engagement model.

Building out and maturing the Customer Success organization at HashiCorp.

I lead the build out of our technical customer-facing teams across Stripe. This includes pre-sales, onboarding/integration, services and customer success. My team includes engineers, architects and technical thought leaders who ensure our customers are successful with Stripe.

• Leading the development of Google Canada's Professional Services Organization (PSO) from the ground up.• Hired as the first employee for Google Professional Services (PSO) in Canada.• Contracted, sold and delivered the 1st Professional Services engagements in the world for Google Cloud including the first Machine Learning, Infrastructure & BigData/Analytics consulting services.• Focused on bringing success to customers using Google Cloud Platform (GCP) and G Suite (formerly Google Apps).• Developing, selling and delivering professional services offerings to enterprise customers for both consulting and TAM (Technical Account Management) services.• Building a new services-focused cloud partner eco-system.

Accountable for professional services delivery management in Canada, including:• All services revenue in Canada.• Practice planning, development, headcount and hiring.• Alignment with Canadian sales executives and relationship management between pre-sales, sales and delivery.• Strategic planning with external partners and internal resource management on staffing.• Building long-term relationships with key customers and strategic partners.• Ensuring delivery excellence across all customers and engagements.• Providing oversight on strategic engagements that deliver cloud management and infrastructure services, including public/private/hybrid cloud solutions.• Development of the services delivery methodology with a focus on driving consistency and quality within the Americas professional services organization.• Driving account penetration, identifying services opportunities, and developing and positioning contracts, for VMware customers.

Managed a portfolio of software projects and programs ranging from manufacturing and supply chain to BlackBerry OS and platform security. Focused on planning, delivery and coordination between cross-functional product teams, vendors and customers across the enterprise.

Delivered cutting edge application development and systems integration solutions to a variety of external customers with a focus on web-based, self-service and portal solutions. As a consultant, led business analysis, solution design and technical development while focusing on client satisfaction. As project manager was wholly responsible for end-to-end management of projects including client management and financial management.