Pilar Vargas Email and Phone Number
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Accomplished and seasoned professional with extensive experience in the financial technology industry. Experience managing teams responsible for enterprise business applications with the objectives of improving the value proposition, decreasing the costs of implementation and ongoing support, ensuring data is treated as an institutional asset utilized to make strategic decisions, and managing the various systems as an integrated portfolio of applications that help drive business value.Qualifications• 8+ years experience managing enterprise information systems• 20+ years experience in application implementations, customer service, project management, and relationship management• 30+ experience in financial services• 20+ years experience in information technology• 15 + years managing and working within virtual and/or global teams• 7+ years professional consulting services supportSkills Summary• Proven experience in defining the direction for business application solutions based on the organizations current strategy• Successfully mentored and led a technical team prioritizing work to focus on driving business value• Successfully led cross functional teams to effect change and improve operational efficiencies while fostering teamwork and building trust• Demonstrated ability to assess complex situations and exercise good judgment with a strong commitment to client satisfaction while meeting/exceeding the companies strategic and operational goals • Experience building in-house multi-tier application support teams responsible for customizing, configuring, integrating, and supporting complex enterprise-wide technical solutions• Ability to lead collaborative sessions with business stakeholders to identify areas for process improvement and build strategies to drive user productivity and gain efficiencies through technology enablement• Ability to work on multiple projects simultaneously• Effective verbal and written communication skills• Product Manager for Dynamics CRM on-premises for Sales and Service• Led digital transformation program to deploy SFDC / Mulesoft for North America BU• Fluent in English and Spanish
Finastra
View- Website:
- finastra.com
- Employees:
- 12961
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Senior Director, Services And Support, Us Mid Markets Digital And Core BankingFinastraLake Mary, Fl, Us
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Head Of Services Us Mid Markets Digital And Core BankingFinastra Jun 2024 - PresentPaddington, London, Gb
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Senior Director, Executive Escalation Management Universal BankingFinastra Feb 2023 - May 2024Paddington, London, Gb
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Senior Director Customer Success, Universal BankingFinastra Feb 2021 - Feb 2023Paddington, London, Gb
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Senior Director, Enterprise Application Tranformation Program / Business OperartionsFinastra Oct 2019 - Jan 2021Paddington, London, Gb
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Group Leader – Implementation And Support, Customer Support SolutionsFinastra May 2016 - Sep 2019Paddington, London, Gb• Contributed toward developing a charter for the selection of a new Global Knowledge Management and Service Management SAS platform• Provided technical and business expertise in the development of the business case• Performed discovery sessions with over 20 support groups across the global organization to understand business needs• Completed application and tool inventory to identify cost savings opportunities• Documented business requirements• Created detailed Request for Proposal (RFP) for the application vendor and the systems integrator• Developed vendor scorecards for RFP responses and demos• Developed vendor referral interview guide• Participated in all vendor demos and technical meetings• Worked with selected team of stakeholders to complete vendor evaluations of the top five in the industry for Knowledge and Service Management
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Director - Enterprise Application ManagementD+H Aug 2009 - May 2016Toronto, Ontario, Ca• Developed technology roadmaps to support the business strategy and business initiatives for Sales and Marketing, Client Services, Product Management and Development• Implemented, supported, and maintained all internal and external client support systems including Microsoft Dynamics CRM, Oracle Knowledge Management, IT Ticketing System and the Client and Vendor Web Self-Service portal for Case Management, FTP, Content Management and Knowledge Management • Led a highly skilled technical team consisting of developers, system administrators, business systems analysts and data analysts supporting 1,950 internal users• Provided leadership on large technology projects affecting Enterprise Applications, to properly manage business requirements, process standardization and updates, risks, issues, testing and ensure organizational readiness• Facilitated cross functional teams including business stakeholders to identify opportunities where technology upgrades, enhancements or configuration updates could streamline processes, increase productivity and introduce efficiencies• Managed a team of Functional and Business Systems Analysts and Developers to ensure requirements are properly elicited, defined, documented, coded/configured, tested, trained, communicated and approved prior to go-live• Provided oversight for integration and deployment of solutions to enable the business in sales, marketing, client support, development and product management • Successfully managed merger and acquisition activities including standardizing process, migrating data and providing organizational change management guidance for successful deployment of corporate solutions to new lines of business -
Director Client ServicesD+H (Previously Harland Financial Solutions) Jul 2004 - Aug 2009• Directed the Client Services group supporting and providing professional services to clients running the Phoenix core system and ancillary products in-house and outsourced in the US and Internationally• Managed teams which included: Product Support Specialists, Technical Services, Systems Engineering, Operations Support and Phoenix Internet Banking implementations • Developed statistical reports to monitor support activity and measure the team’s performance Accountable for delivery of Professional Services within scheduled timelines and budget • Worked with Development to coordinate software releases and managed the distribution of new releases• Identified Beta Partners for User Acceptance Testing cycles, while managing schedules and support • Managed client communications related to support, software defects, new release distribution, voting, etc
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Client Care Manager - InternationalD+H (Previoulsy Phoenix System International) Mar 2002 - Jul 2004• Developed and managed client relationships for 32 client financial institutions worldwide • Responsible for monitoring support services to ensure service levels were met • Managed client expectations, maintained client references, and secured contract renewals • Worked with clients to identify business needs to provided solutions such as services or add-on products • Managed upgrade projects, prioritized software defects and coordinated releases for various code-lines
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Implementation Project Manager - InternationalD+H (Previously Phoenix System International) Jun 2000 - Mar 2002• Worked with the financial institution to understand their business needs, manage their expectations, and ensure the successful implementation of their solutions, on time, on budget, with the approved scope and expected quality• Managed a team of business analysts and programmers responsible for the data conversion and implementation of the core system and ancillary products• Worked closely with client project sponsor during the project life cycles to identify and manage risk and ensure each phase was successfully completed
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Account Executive / LacEuronet Worldwide Mar 1999 - Jun 2000Leawood, Kansas, Us• Developed and managed relationships for 33 financial institutions in Latin America and the Caribbean• Accountable for maintaining customer references in the region • Monitored support and implementation projects; acted as a liaison between Euronet and the customer to achieve resolution of critical issues while acting upon the company’s position and decisions • Met with bank executive management to understand strategic direction, identified sales opportunities and offered products or services • Analyzed and researched client requests for new products, prepared business requirements and presented solution with sales proposal to existing clients -
Business Consultant / Trade Finance ApplicationsChina Systems Technology Corporation Jun 1998 - Mar 1999Nanjing, Cn• Provided consultancy services for the implementation project of CS Eximbills a Trade Finance Banking System Clients included two major International banks: Rabo Bank and Industrial Bank of Japan• Worked with the bank's trade finance personnel responsible for ‘Import Letters of Credit and Collections’ to identify business needs, gaps and prepare business requirements and/or technical specifications • Developed test plans and executed product testing for QA and managed User Acceptance Testing -
Deposit Banker AnalystFiserv Cbs Oct 1997 - Jun 1998Milwaukee, Wisconsin, Us• Provided conversion support for the ICBS Time and Deposit Subsystems for the LACC Division working with CIBC Barbados, Banco Mercantil Honduras and Banco Colpatria in Colombia• Performed business analysis of the bank's retail operations related to deposit function • Analyzed the information gathered, identified modification requirements and wrote business requirements• Worked with client team to validate and audit data mapping to ensure accurate data conversion -
Avp, Retail Service DeliverySuntrust Bank Jun 1979 - Oct 1997Charlotte, Nc, Us
Pilar Vargas Skills
Frequently Asked Questions about Pilar Vargas
What company does Pilar Vargas work for?
Pilar Vargas works for Finastra
What is Pilar Vargas's role at the current company?
Pilar Vargas's current role is Senior Director, Services and Support, US Mid Markets Digital and Core Banking.
What is Pilar Vargas's email address?
Pilar Vargas's email address is pi****@****dfs.com
What skills is Pilar Vargas known for?
Pilar Vargas has skills like Banking, Business Analysis, Crm, Account Management, Management, Software Project Management, Leadership, Project Management, Enterprise Software, Process Improvement, Business Intelligence, Vendor Management.
Who are Pilar Vargas's colleagues?
Pilar Vargas's colleagues are Wellington Pacheco, Arun Kumar, Kashyap K, Haneesha Marupuri, Laurent Hallakou, Keren Michal Ne'eman, Jeremy Bliss.
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