Pilar Vargas Email & Phone Number

Lake Mary, FL, US

Paddington, London, GB

Paddington, London, GB

Paddington, London, GB

Paddington, London, GB

Paddington, London, GB

• Contributed toward developing a charter for the selection of a new Global Knowledge Management and Service Management SAS platform
• Provided technical and business expertise in the development of the business case
• Performed discovery sessions with over 20 support groups across the global organization to understand business needs
• Completed application and tool inventory to identify cost savings opportunities
• Documented business requirements
• Created detailed Request for Proposal (RFP) for the application vendor and the systems integrator

Toronto, Ontario, CA

• Developed technology roadmaps to support the business strategy and business initiatives for Sales and Marketing, Client Services, Product Management and Development
• Implemented, supported, and maintained all internal and external client support systems including Microsoft Dynamics CRM, Oracle Knowledge Management, IT Ticketing System and the Client and Vendor Web Self-Service.
• Led a highly skilled technical team consisting of developers, system administrators, business systems analysts and data analysts supporting 1,950 internal users
• Provided leadership on large technology projects affecting Enterprise Applications, to properly manage business requirements, process standardization and updates, risks, issues, testing and ensure organizational.
• Facilitated cross functional teams including business stakeholders to identify opportunities where technology upgrades, enhancements or configuration updates could streamline processes, increase productivity and.
• Managed a team of Functional and Business Systems Analysts and Developers to ensure requirements are properly elicited, defined, documented, coded/configured, tested, trained, communicated and approved prior to go-live

• Directed the Client Services group supporting and providing professional services to clients running the Phoenix core system and ancillary products in-house and outsourced in the US and Internationally
• Managed teams which included: Product Support Specialists, Technical Services, Systems Engineering, Operations Support and Phoenix Internet Banking implementations
• Developed statistical reports to monitor support activity and measure the team’s performance Accountable for delivery of Professional Services within scheduled timelines and budget
• Worked with Development to coordinate software releases and managed the distribution of new releases
• Identified Beta Partners for User Acceptance Testing cycles, while managing schedules and support
• Managed client communications related to support, software defects, new release distribution, voting, etc

• Developed and managed client relationships for 32 client financial institutions worldwide
• Responsible for monitoring support services to ensure service levels were met
• Managed client expectations, maintained client references, and secured contract renewals
• Worked with clients to identify business needs to provided solutions such as services or add-on products
• Managed upgrade projects, prioritized software defects and coordinated releases for various code-lines

• Worked with the financial institution to understand their business needs, manage their expectations, and ensure the successful implementation of their solutions, on time, on budget, with the approved scope and expected.
• Managed a team of business analysts and programmers responsible for the data conversion and implementation of the core system and ancillary products
• Worked closely with client project sponsor during the project life cycles to identify and manage risk and ensure each phase was successfully completed

Leawood, Kansas, US

• Developed and managed relationships for 33 financial institutions in Latin America and the Caribbean
• Accountable for maintaining customer references in the region
• Monitored support and implementation projects; acted as a liaison between Euronet and the customer to achieve resolution of critical issues while acting upon the company’s position and decisions
• Met with bank executive management to understand strategic direction, identified sales opportunities and offered products or services
• Analyzed and researched client requests for new products, prepared business requirements and presented solution with sales proposal to existing clients

Nanjing, CN

• Provided consultancy services for the implementation project of CS Eximbills a Trade Finance Banking System Clients included two major International banks: Rabo Bank and Industrial Bank of Japan
• Worked with the bank's trade finance personnel responsible for ‘Import Letters of Credit and Collections’ to identify business needs, gaps and prepare business requirements and/or technical specifications
• Developed test plans and executed product testing for QA and managed User Acceptance Testing

Milwaukee, Wisconsin, US

• Provided conversion support for the ICBS Time and Deposit Subsystems for the LACC Division working with CIBC Barbados, Banco Mercantil Honduras and Banco Colpatria in Colombia
• Performed business analysis of the bank's retail operations related to deposit function
• Analyzed the information gathered, identified modification requirements and wrote business requirements
• Worked with client team to validate and audit data mapping to ensure accurate data conversion

Charlotte, NC, US