Developed and implement outstanding results during Emergency Project Changes.Upgrading Mainframe Application infrastructure such as implementation and promote, application infrastructure (including JCL, Supporting Utilities, and Job Schedulers (CA7)) and detecting performance issues early by monitoring the Mainframe Performance Incident Management.Responsible for reviewing a report and to lead a client monthly meeting for major issues and ongoing projects closure. After obtained a… Show more Developed and implement outstanding results during Emergency Project Changes.Upgrading Mainframe Application infrastructure such as implementation and promote, application infrastructure (including JCL, Supporting Utilities, and Job Schedulers (CA7)) and detecting performance issues early by monitoring the Mainframe Performance Incident Management.Responsible for reviewing a report and to lead a client monthly meeting for major issues and ongoing projects closure. After obtained a Specialization in Cybersecurity was promoted to manage a team delivery service supporting and monitoring UNIX (Linux and Red Hat) applications implementing/deinstalling rules for platform runtime package management system REST APIs, SOAR playbooks and responding to phishing alerts.Providing technical consulting services for Mainframe z/OS Applications & Operations for Software troubleshooting.Responsible for reviewing/ensuring a Job Control Language (JCL) solution, supporting the efforts of more experienced consultants, Developers and Projects. Show less

Identify client needs for all dedicated servers; optimized and scaled the customer infrastructure from Dedicated Servers to PaaS achieving a significant reduction in TCO and cost savings.Met with IT Directors, Managers and Leaders from various companies on a weekly and monthly basis to understand what was impacting their business and showing them a solution that would address the concern to assure that the company was meeting or exceeding all service level agreements and goals.Built and… Show more Identify client needs for all dedicated servers; optimized and scaled the customer infrastructure from Dedicated Servers to PaaS achieving a significant reduction in TCO and cost savings.Met with IT Directors, Managers and Leaders from various companies on a weekly and monthly basis to understand what was impacting their business and showing them a solution that would address the concern to assure that the company was meeting or exceeding all service level agreements and goals.Built and maintained a new client by resolving a service that was abandoned, on the best and quickly manner by taking responsibility and a proactive approach to their needs. This resulted in outstanding customer retention and increasing the annual revenue by recapping this new client.Designed and implemented new reporting tool for Capacity & Performance Management process for planning, forecasting and provided proposals for stakeholders.Achieved major success in physical to cloud migrations supported by zone outages due to capacity and high availability services by monitoring, forecasting and proactive alarms. Show less

Developed as Specialist for Intel NUC products to provide the most accurate advice, information and technical support assistance to escalation clients by trying to duplicate client problem in our labs by installing, testing and operating hardware with UNIX, Windows desktop and server OS, Virtual Machines and gamming stations.Promoted from Tier 2 as Tier 3 supporting critical customers, specialists and IT Administrators by email, online service requests and over the telephone. Helped to… Show more Developed as Specialist for Intel NUC products to provide the most accurate advice, information and technical support assistance to escalation clients by trying to duplicate client problem in our labs by installing, testing and operating hardware with UNIX, Windows desktop and server OS, Virtual Machines and gamming stations.Promoted from Tier 2 as Tier 3 supporting critical customers, specialists and IT Administrators by email, online service requests and over the telephone. Helped to achieve a 2015-2016 Client Satisfaction recognition record by giving a resolution and closing as succeed multiple accumulated service requests and decreasing the customer waiting time. Attempting to resolve all inquiries and technical issues on first contact with the customer. Dealing with a client system issues and queries, warranty requests troubleshooting escalations, orders or complaints always having a professional and courteous manner. Show less

Responsible for network administration & designing LANs, WANs internet/intranet, voice networks, and maintenance services by resolving issues with network to ensure at least 99% uptime.Selected to enforce key accomplishments providing managed IT services for hotels across the country by travelling to client sites to help with deployment, and troubleshooting, TCP/IP networking and hardware maintenance, configuration and testing of hardware and software to help security operations such as… Show more Responsible for network administration & designing LANs, WANs internet/intranet, voice networks, and maintenance services by resolving issues with network to ensure at least 99% uptime.Selected to enforce key accomplishments providing managed IT services for hotels across the country by travelling to client sites to help with deployment, and troubleshooting, TCP/IP networking and hardware maintenance, configuration and testing of hardware and software to help security operations such as responding to phishing alerts and security events in SIEM.Created training for client employees, helped with staff training and compiling procedural documentation against Cybersecurity Vulnerabilities, type of attacks, and technical documentation for end users from all technical backgrounds and levels. Lead installation, operation, administering security and maintenance of the companies’ network infrastructure on emerging trends and latest technologies, ensuring network integrity and quality on PC’s, laptops, mobile devices, printers, servers, virtual machines, VoIP telephony, access points, routers and switches.Installing and operating Network Virtual environments, Windows desktop and server operating systems and provide support for Windows, Mac OS, Linux and UNIX issues and queries. Management of the daily data backup and retrieval scheme. Ensure computer hardware is safe & complies with health and safety legislation. Show less

Troubleshooting and maintenance of LANs, WANs internet/intranet, cabling and voice networks. Analyzing & developing key components using methodology prescribed techniques and network security tools. Maintain the companies network infrastructure and understanding of HTTP, DNS, TCP, IP, VoIP systems. Communicating and negotiating with users and specialists. Prepared to work extended hours and travel to client sites as required. Arranging appointments for engineers to attend… Show more Troubleshooting and maintenance of LANs, WANs internet/intranet, cabling and voice networks. Analyzing & developing key components using methodology prescribed techniques and network security tools. Maintain the companies network infrastructure and understanding of HTTP, DNS, TCP, IP, VoIP systems. Communicating and negotiating with users and specialists. Prepared to work extended hours and travel to client sites as required. Arranging appointments for engineers to attend premises & make repairs and helping colleagues with complex and simple technical issues. Show less

To analyze and troubleshoot critical PC’s, laptops and mobile devices providing advice, information and assistance to major customers. Helped to achieve a Team Client Satisfaction recognition for outstanding results during 2009.Attempting to resolve all enquires on first contact with the caller. Providing world class technical support and customer service to customers. Dealing with a customer’s queries, requests, orders or complaints.

Supporting primary and secondary market research efforts and interpreting data to understand market trends. Kept the costumer’s database up to date by inputting new data, updating old records. Providing administrative support to the marketing and sales department and maintaining office equipment such as photocopiers and computers.Promoting university careers and services, communicating directly with clients, and participating in promotional events. Developing close customer… Show more Supporting primary and secondary market research efforts and interpreting data to understand market trends. Kept the costumer’s database up to date by inputting new data, updating old records. Providing administrative support to the marketing and sales department and maintaining office equipment such as photocopiers and computers.Promoting university careers and services, communicating directly with clients, and participating in promotional events. Developing close customer relations through on-site and customer visits. Negotiating the terms of any sales agreements and keeping accurate records of all sales and prospecting activities. Show less