• Eliminated downtime and saved over a month of logistics work for the management team of over 20 people by Creating a SharePoint site/calendar providing uninterrupted access to data and management functions • Increased productive time for over 250 agents (1/2 hour per agent) and Workforce Planning & Analysis Group by creating a multi-center SharePoint site to streamline functions that are currently being performed in multiple systems• Improved IT issue resolution by 60% for over 250… Show more • Eliminated downtime and saved over a month of logistics work for the management team of over 20 people by Creating a SharePoint site/calendar providing uninterrupted access to data and management functions • Increased productive time for over 250 agents (1/2 hour per agent) and Workforce Planning & Analysis Group by creating a multi-center SharePoint site to streamline functions that are currently being performed in multiple systems• Improved IT issue resolution by 60% for over 250 end users by proactively re-imaging computers, configuring software and replacing defective equipment• Successfully coordinated infrastructure setup and relocation of over 100 people providing ample customer support coverage 2 days ahead of schedule Show less

• Won server contract by creating/configuring blade server surveillance system image and redistributable bootable USB drive for Fort Indiantown Gap Northeast Counterdrug Training Center (NCTC), US Department of Veterans Affairs and DEA • Designed, configured and installed wireless point-to-point and mesh networks. Worked with Pennsylvania cities of Lancaster, Columbia, Coatesville and Lansdale Police departments ensuring strategic data and surveillance coverage.• Converted clients to… Show more • Won server contract by creating/configuring blade server surveillance system image and redistributable bootable USB drive for Fort Indiantown Gap Northeast Counterdrug Training Center (NCTC), US Department of Veterans Affairs and DEA • Designed, configured and installed wireless point-to-point and mesh networks. Worked with Pennsylvania cities of Lancaster, Columbia, Coatesville and Lansdale Police departments ensuring strategic data and surveillance coverage.• Converted clients to Windows Active Directory domains for more efficient business operations. Configured Microsoft Exchange mail server and Google Apps for Business ensuring correct configuration of MX records and email accounts saving customers time and money. Show less