An accomplished professional and a People’s Leader with 10 years of extensive experience in Technology Operations, ITIL processes, Service Management & SupportProven acumen in managing a team in 24*7 environmentTechnocrat with hands-on experience in leading successful projects within ITIL frameworkwhich includes Service catalog management, SLA management, ChangeManagement, Operations gap assessments and Process excellenceEssayed rich acumen in Incident Management and Data Center ManagementWorked extensively in Incident Management with a strong KPI on MTTD, MTTA, MTTR to ensure uptimeActed as a Key member of CAB for Morning Star India Pvt. Ltd.Proven success in timely recovery & restoration of IT servicesEnsured 100% compliance is met by the team for Incident / Problem and processguidelinesConducting performance reviews to ensure team is engaged and motivated with tasks andresponsibilitiesStrong team management skills with proficiency in coaching individuals to maximize levelsof productivity by Cross skill training, Gap analysis & adherence to knowledge sharing anddevelopment programs to ensure Continuous improvement & better KPI matrixWill and passion to drive new initiatives, taking on aggressive timelines with proven leadershipskillsAdded value to the efforts of the organization by recruiting & building high performing teamsthat excel in delivering business value with high morale & low attrition; currently leading ateam of 21 resources