Hung Pham Email & Phone Number

Pascoe Vale South, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Manage sourcing activities and category management across different categories including IT, Printing Services and Finance Services.

Melbourne, Australia

• Manage two Telstra’s key supplier contracts in mobile activation and rating category and RF equipment category with a total average expenditure of $35-50million per year• Develop short term contract strategies to address ongoing business requirements for professional and support services while mitigating operational risks and ensuring reasonable cost of services • Negotiate a new Technology Supply Agreement (TSA) as a long term strategy, working closely with Legal Counsel and Business Unit stakeholders, to achieve favourable positions, formalise governance processes and minimise risks to Telstra• Initiate contract cost reviews in consultation with a top management consulting firm to build should-cost models and devise negotiation strategy• Collaborate with internal stakeholders to devise contract negotiation strategy, review the terms and conditions of the contract and execute contract management plan • Build and maintain strong relationships with the key suppliers and internal stakeholders throughout contract management cycle Achievements:• Recognised for Above Expectation performance during annual performance review• Achieved on average 16% cost reduction for a $25million contract renewal with a sole supplier through competitive tension • Achieved significant savings for a major $3.1million project through cost benchmarking exercise and negotiation• Resolved late-payment issue in a timely and effective way while still maintaining good relationship with the supplier• Made significant progress towards finalising the new TSA with close to 800 initial contract deviations and amendments

• Acquired deep understanding of government procurement process and policies• Worked closely with subject matter experts to understand sourcing requirements• Developed a sourcing strategy and tender documentation including contract template for a hosted communications platform with an estimated cost of $3million over a 3-year termAchievements:• Successfully managed and delivered two sourcing projects, including joint bid evaluations, negotiations, supplier selection and obtained approval to award

Singapore

• Took charge of direct categories in Mobile Network and IPTV hardware, software and services with combined yearly capital expenditure of approximately SGD 300 million• Managed end-to-end processes and timeline of multiple concurrent sourcing projects, including RFT/RFP/RFQ, and worked with technical domain project managers to formulate and implement sourcing strategy of tenders over 3-5 year term and up to SGD 400 million in value• Performed evaluation of vendors, complex cost analysis and benchmarking exercises to inform and facilitate negotiation process• Recommended negotiation strategies to help the business achieve optimal technical and commercial outcomes in terms of cost and contractual terms under Master Supply Agreement (MSA) and Statement of Work (SOW)• Led commercial negotiations with major local and international telecommunications equipment vendors in Australia and Singapore• Performed internal analysis to make sound recommendations to senior management on the awarding of contracts• Provided regular spend reports to management to assist in tracking KPIs, identifying cost-saving opportunities, and strategic planning• Maintained strong working relationship with internal and external stakeholders, including Optus technical domain experts and procurement team in Australia throughout the procurement lifecycle• Ensured sourcing activities adhered to corporate procedures and guidelines• Gathered and maintained market information such as potential vendors, pricing models, and cost structures to add values to each stage of procurement lifecycleAchievements:• Achieved 15% cost savings on average for tenders with sourcing values up to SGD 40 million, including joint tenders between Singtel and Optus• Recognised for Above Expectation performance during annual performance reviews• Completed training on 6 Step Strategic Sourcing Process provided by The KLEW Company

Singapore

* Managed Data Quality Management System, which involves inter-working of various Ericsson platforms including SAPC (PCRF), GGSN/SASN (PCEF), CCN/SDP (OCS) to provide charging assurance for local and roaming customers and other Value-Added Services such as Parental Controls and Content Filtering* Managed various system which involves Unix-based Operating System administration and development of Shell scripts to automate processes* Evaluated change procedure to ensure that changes do not impact services * Led a team of 5 persons and assign resources for project implementation* Ensured smooth implementation of change requirements* Discovered relations between System Load and Amount of Traffic by analysing data using Statistical tools* Developed a performance monitoring script according to patterns of performance counters

Singapore

* Assigned Technical Team Lead role in charge of 3G/Femtocell RAN/RNC Integration Projects* Managed 3-man Team in charge of SingTel Network Integration (UTRAN)* Allocated team resources to meet project requirements* Acquired strong knowledge and understanding of Ericsson RNC3810/3820 hardware and software architecture with experience from numerous RAN projects* Managed Ericsson RAN-OSS system which involved Solaris Administration* Represented SingTel in Ericsson EUGAP Meeting #26 in Manila, Philippines* Promoted to 3G UTRAN Manager within the first 3 years* Developed RNC performance monitoring script using shell scripting* Reviewed RNC Integration/Software Upgrade Procedures for planned outage activities* Played pivotal roles in the following projects: - IPRAN Integration with Redback/Cisco Routers - IuPS over IP migration - RNC Site Re-homing - P6/P7/W10 Software Upgrade - IuCS over IP migration - RNC hardware expansion (SPB3/GPB75 Change-out) - RNC3810/RNC3820 Integration - RANOS/ENIQ Software upgrade

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Courses completed: 1. Managing People in Organisations 2. Marketing Management 3. Operations Management 4. Financial and Management.

Bachelor - 1St Class Honour, Infocomm - Electrical And Electronic Engineering

* SIGMobile - Vice President - Special Interest Group in Mobile * Rhodes and Schwarz Competition (2008) * UROP Project - Implementation.

Education record