• Maintained product backlogs for new requirements, Software enhancement requirements and change request management.• Engaged in product Demo with potential Law Firms, VP Litigation and other managers. Arranged and conducted detailed walkthroughs and trainings for attorneys to commence new jurisdiction on software.• Acted as liaison between Project Manager and software development team, updated with daily project status, engaged in project planning and strategy on requirement and implementation prioritization from operations perspective. Chaired at daily project call with top level management to share daily and weekly progress of the project and discuss next course of action.• Assisted Chief Litigation Strategist understanding Software, research, requirement gathering etc. and helped newly joined Assistant General Manager with understanding Software, basic litigation and Law firm relations.• Engaged with Tech Leads and other developers to discuss on development, solutions, ideas and deployment prioritization.• Conducted training and Q&A sessions with Operations and QC teams which were attended by 20-25 associates and management team. Conducted training sessions with 12-15 Legal team members and 5-6 Attorneys over Skype for latest deployed functionalities.

• Performed US Bankruptcy jurisdiction based legal research and analysis to understand, determine and gather business and functional requirements.• Business Requirements (BRD) prepared for 15+ jurisdictions for HTML, MS Word and PDF based templates according to research, analysis and system feasibility.• Functional Requirements (FRD) prepared for multiple functionalities with objectives to increase productivity and quality, lesser decision points and added validations to prevent Human Error.• Functional Architecture documents prepared to automate the legal analysis and selection processes.• Performed User Acceptance Testing (UAT) for 350+ HTML templates and Regression testing for multiple functionalities before deploying into productions.• Performed Elicitation with all senior members of Litigation Team (on floor) and US attorneys over Skype to determine Module II workflow development and multiple functional requirements.• Co-coordinating with and helping software developers to code templates according to submitted BRD.• Developed court forms format on Excel as an alternative to system limitations, Court PDF forms and sample documents for template development.

• Planned, organised and strategized migration and implementation of developed and approved Jurisdictions on Software for over 25+ jurisdictions.• Managed to get approved referrals (file) from 5 different levels of users for testing and implemented in coordination with software developers and attorneys, latest developed jurisdiction for total 50+ filing processes deployed, with 24 hrs. timeline.• Managed to get completed testing and deployed jurisdictions that required multiple testing into productions in coordination with software developers and attorneys.• Managed to get installed and configured Fiddler Application to capture the requirement for automated filing development in PCs of legal team.• Triggered knowledge and information flow by sending detailed and timely updates to all teams and attorneys upon deployment of new functionalities into productions, and updates on changes as per legal requirements and acted as a Subject Matter Expert.• Provided floor support to software users and assistance to attorneys in US over Skype. Handled user management for attorneys and other teams.• Played as a single point of contact for all software related quires, disputes, feedbacks, improvement suggestion, and review and approvals on referrals (file).

Legal assistant for US bankruptcy attorneys under Allen LAW Firm.• Expertise in handling Plan Objection and MFR referrals for clients like BMWF, COAF, EXETER etc. Managed multiple jurisdictions with high volume litigation referrals. • Case review for new referrals and providing insights, summary, suggestions etc. to attorneys.• Update Referral/Case management system with current case information, negotiation details, case status and hearing schedule with high accuracy.• Research local rule and bankruptcy law, and case studies for complex cases and urgent matters.• Proficiency in preparing legal documents for Objections, Motions and Responses for complex Jurisdictions like California, Texas, Michigan etc.• Cross-trained new members joining the team with entire life cycle of Litigation referrals.• Efficiently negotiated with counter debtor's attorney to resolve the matter before hearings.• Expertise in filing legal documents with online court website for multiple jurisdictions.• Tested Legal documents for Litigation Automation Project alongside with aforesaid work daily for a month.

Bankruptcy Specialist for Chapter 13 and 11 cases for BMWF client.• Associated in 3 different projects for cost cutting, backlog clearance, case review and data collection project for high profile client.• Expertise in 8-10 different processes for BK accounts servicing which covers entire BK Case life Cycle.• Achieving daily tasking targets at individual and team level efficiently.• Effectively resolving client's query and quick closure of client escalations.• Performing detailed Affidavit/Declaration Audit before forwarding it to client for signature.• Feedback session and knowledge sharing with other team members.• Cross-training with new and existing team members to create backups.• Identifying and preparing litigation referrals to achieve monthly referrals targets consistently.• Negotiating with Bankruptcy Law Firms for entire referral Life Cycle.

Customer service represtative for Insurance company in voice process.