Pradeep Vishwakarma Email & Phone Number

Pune, Mh, In

Belgium

Strategic Leadership and Customer Advocacy:Spearheading a global team, serving as the go-to leadership point for seamless customer experiences and strategic escalations. Driving customer-centric strategies to foster cohesive experiences across regions.Empowering Teams for Excellence:Leading, mentoring, and empowering a team of Customer Success Managers, orchestrating remarkable event tech experiences. The goal is delivering exceptional service that makes events extraordinary.Collaborative Business Growth:Actively collaborating with Sales and Account Management teams, synchronizing efforts to acquire and retain clients. Aligning strategies to create a strong and impactful market presence.Journey Optimization and Product Innovation:Designing automated customer journeys to ensure users feel empowered at every interaction with Hubilo's innovative product. Working closely with Product and Engineering, translating customer feedback into enhanced features.Building a Stellar Brand Reputation:Elevating the company's brand recognition by curating compelling client testimonials, showcasing the impact of customer success stories on Hubilo's journey to excellence.Operational Excellence and SLA Adherence:Pioneering operational practices, monitoring performance, optimizing efforts, and meticulously tracking KPIs. Meeting SLAs at every turn is our commitment.Customer-Centric Growth Strategy:Driving product adoption and customer satisfaction, influencing lifetime value by ensuring a seamless and delightful experience on Hubilo. Our success is measured by the success of our customers.Talent Development and Efficiency Optimization:In collaboration with the HR leadership team, crafting talent development plans, nurturing growth, and optimizing resources for superior business efficiency.

Led customer experience efforts for the US and Canada, ensuring exceptional service and strategic escalations were effectively addressed.Collaborated with cross-functional teams to optimize customer journeys and align strategies for successful business outcomes.

Led the Customer Success team for the US and Canada, orchestrating event tech experiences to enhance customer satisfaction and drive success.Implemented customer-centric strategies to maximize product adoption and elevate the overall customer experience.

Ahmadabad, Gujarat, India

Managed client relations, account management, and event experiences, ensuring exceptional service delivery and client satisfaction.

Pune Area, India

• Ensuring highest levels of problem resolution accuracy and responsiveness. • Participating in cross functional team to identify the root causes and solutions for installed base issues • Collaborating with business users to ensure that data integrity requirements are clear and documented. • Coordinate problem resolution across multiple departments and systems. • Develop an in-depth knowledge of Symantec’s Oracle and SFDC installations, understand the relationship between them and serve as a subject matter expert. • Take complete ownership of reported issues through to completion of data correction. • Proactively review all incoming data to ensure that customer and asset information is correct • Review existing data, check for problems or duplicates, identify root causes, correct all inaccurate data, and document best practices. • Proactively monitor and research RMA transactions to ensure business data requirements are met. • Ensure that a root cause is identified for each problem found and execute a corrective action plan. • Research, diagnose, and correct problems reported through the Renewal Operations alias. • Recommend and implement process or system improvements to improve data integrity. • Participate in all installed base-related projects and clean-up initiatives. • Manage end of life quoting process; ensure renewal quotes adhere to documented guidelines.

Pune Area, India

 Lead a capable team of Recruitment Consultants ,Head Hunters & HR Executives who are adept at helping clients effectively engage permanent executives and contact professionals of sound caliber across multiple industry sectors. Analyzing the requirements, sourcing/screening the relevant profiles through all the possible channels and networking, head hunting, etc. Responsible for END to END recruitment, Working closely with the Project Managers, BU heads in closing the requirement. Negotiate & convince the candidates to accept the offer & join at the earliest & Issuing the offer letter to the selected candidate. Responsible for reference checks of the selected candidates. Responsible for are Account Management, Payroll Management, Client Relationship Management, SLA Management, Business Development, Leadership, Coaching, Mentoring, Performance Grading, Innovation and R&D. Worked Closely on Applications Like CAZAR (Sniperhire), CRM (Peoplesoft, Siebel, Chordiant), HRMS – Human Rescourse Management System. Conducted HR interviews for finalization. Responsible for ON Boarding & OFF Boarding (Exit interviews), Performance Appraisals, Handling Employee Grievances, Employee Engagement Activities & Administration for performance management programs. Efficient usage of Job Boards like Monster, Jobsite, Planetrecruit, Totaljobs, IProfile, Reed, Jobserve etc. also Sourcing candidates via networking such as Linked in, Zoom Info, Google etc Coordinate with Hiring Managers and the job seekers, scheduling and conducting interviews. Work closely with Hiring Managers to maximize closures of requirements and minimize time to fill for the same.

Pune Area, India

* Managing a team of 12-15 associates.* Monitoring & feedback. Training & assisting new hires.* Generating & analyzing various reports.* Liaison with other areas of the company.* Motivating associates through effective management, career development & implementation of reporting mechanics.* Effective Outlier management.* Ensuring 100% compliance with various policies.* Conducting audits within the process.* Managing attendance & attendance incentives.* Absenteeism & Attrition control.* Liaison with the clients for various process updates.