Patrick Visitacion Email & Phone Number

Kanata, Ontario, CA

• Responsible for full lifecycle management, defining product requirements, and managing 3rd party relationships to ensure successful launch of migration-related products and services.
• Developing and implementing an automated Migration Tool, reducing system migration time from 90 to 30 days.
• Optimizing product features, saving ~$95k in costs by deprecating underutilized features.
• Collaborating with stakeholders to define strategic directions and product release requirements.
• Conducting market and competitive analysis for Cloud Services.
• Creating product pricing strategies and forecasts.

Kanata, Ontario, CA

• Managed remote regression teams in Vietnam and India, overseeing automated and manual testing of milestone releases to maintain existing functionality while introducing new features.
• Ensured system integrity throughout Google Cloud Platform migration in 2019.
• Designed testing scenarios for MiCloud Connect core products, including automated processes for build integrity.
• Participated in daily SCRUM Bug Review meetings to address priority defects in Salesforce/Jira.
• Delivered weekly status reports to executives, support, and developers on testing progress and defect trends.
• Created technical documentation to expedite new team member training.

Kanata, ON, US

• Integral member of Agile software development team for ShoreTel’s SIP-based IP phones. Provided crucial training and mentorship to new Test Engineers and Developers at the company’s Austin site, ensuring rapid team.
• Designed Agile test plans for (8) IP Phone models and features, boosting product revenue by 20%.
• Trained and managed remote teams in Austin and India, guiding manual and automated test scripting.
• Led an 8-member QA team, ensuring effective quality assurance and control processes.
• Collaborated remotely from Austin on testing and developing new SIP-based phones.
• Constructed test beds and conducted audio quality testing for SIP phones.

Kanata, ON, US

• Performed on-site testing with customers and partners worldwide to ensure product compliance and readiness for sales expansion into new markets. This initiative directly contributed to a remarkable 40% increase in new.
• Traveled to EMEA, APAC, and CALA regions to support global sales efforts, testing, troubleshooting, and training with partners and customers on-site.
• Conducted global testing in over 15 countries to validate ShoreTel’s international offerings, ensuring system compatibility and certification.
• Designed, developed, and executed comprehensive test plans and cases based on software requirements and product architecture understanding.
• Innovated a method to compare speakerphone quality between ShoreTel and competitor conference room phones, ensuring superior performance.

Kanata, ON, US

• As primary QA engineer, tested and released new ShoreTel phone offerings, ensuring consistent functionality of all supported features.
• Conducted daily functional and regression testing on software builds, diligently investigating bugs.
• Developed test scripts and cases in HP Quality Center to meet new IP Phone requirements.
• Engaged in manual testing and defect tracking using Test Director and Salesforce.

• Developed and executed a full range of manual and automated black and gray box tests to validate Voice over IP (VoIP) systems deployment, encompassing Cisco, Avaya, Nortel Networks, and Siemens.
• Designed and performed comprehensive GUI and database tests, employing SQL queries to validate integrity of new and existing database application projects.

Mountain View, California, US

• Tested, debugged, and verified new telephony, and IP video conference equipment campus-wide.
• Reduced operating costs by managing video conferences, training end users, creating documentation, and terminating unused resources.
• Served as point of contact for North American sites regarding video conference issues, collaborating with vendors for equipment servicing.

• Tested the company’s enterprise change management software, streamlining provisioning and optimization of telecommunications, cellular, and data communications resources within corporations.
• Enhanced product quality through proactive identification of existing and potential problems, anticipation of customer needs, and thorough documentation review.
• Successfully advocated for implementation of over 50 feature requests, contributing to product refinement and customer satisfaction.

CA

• Conducted comprehensive testing of beta software versions across diverse client/server configurations, Windows operating system platforms, and web browsers to verify stability and quality.
• Presented product demonstrations to internal stakeholders, distributors, VPs, and Technology Transfer session groups.
• Delivered customer support and resolved issues for North American, CALA, and APAC customers utlizing the Meridian 1 PBX software.