Patrick Visitacion Email & Phone Number

Kanata, Ontario, Ca

Responsible for full lifecycle management, defining product requirements, and managing 3rd party relationships to ensure successful launch of migration-related products and services.• Developing and implementing an automated Migration Tool, reducing system migration time from 90 to 30 days.• Optimizing product features, saving ~$95k in costs by deprecating underutilized features.• Collaborating with stakeholders to define strategic directions and product release requirements.• Conducting market and competitive analysis for Cloud Services.• Creating product pricing strategies and forecasts.• Leading product roadmap development and execution for Mitel’s migration portfolio.• Managing cross-functional collaboration to ensure successful product rollouts, training, and promotions.• Authoring product bulletins, customer/partner communications, knowledge base articles, and company policies.

Kanata, Ontario, Ca

Managed remote regression teams in Vietnam and India, overseeing automated and manual testing of milestone releases to maintain existing functionality while introducing new features.• Ensured system integrity throughout Google Cloud Platform migration in 2019.• Designed testing scenarios for MiCloud Connect core products, including automated processes for build integrity.• Participated in daily SCRUM Bug Review meetings to address priority defects in Salesforce/Jira.• Delivered weekly status reports to executives, support, and developers on testing progress and defect trends.• Created technical documentation to expedite new team member training.• Managed knowledge transfer between Vietnam and India teams for effective feature testing.• Directed teams to meet crucial deadlines and communicate anticipated delays.

Kanata, On, Us

Integral member of Agile software development team for ShoreTel’s SIP-based IP phones. Provided crucial training and mentorship to new Test Engineers and Developers at the company’s Austin site, ensuring rapid team integration and successful product delivery.• Designed Agile test plans for (8) IP Phone models and features, boosting product revenue by 20%.• Trained and managed remote teams in Austin and India, guiding manual and automated test scripting.• Led an 8-member QA team, ensuring effective quality assurance and control processes.• Collaborated remotely from Austin on testing and developing new SIP-based phones.• Constructed test beds and conducted audio quality testing for SIP phones.• Engaged in daily SCRUM meetings, unit test reviews, and Agile story tracking.• Executed testing within two-week sprints, coordinating regression testing efforts.

Kanata, On, Us

Performed on-site testing with customers and partners worldwide to ensure product compliance and readiness for sales expansion into new markets. This initiative directly contributed to a remarkable 40% increase in new international sales revenue. Developed the test plan for ShoreTel’s first executive conference room phone which became the company’s bestselling IP phone.• Traveled to EMEA, APAC, and CALA regions to support global sales efforts, testing, troubleshooting, and training with partners and customers on-site.• Conducted global testing in over 15 countries to validate ShoreTel’s international offerings, ensuring system compatibility and certification.• Designed, developed, and executed comprehensive test plans and cases based on software requirements and product architecture understanding.• Innovated a method to compare speakerphone quality between ShoreTel and competitor conference room phones, ensuring superior performance.

Kanata, On, Us

As primary QA engineer, tested and released new ShoreTel phone offerings, ensuring consistent functionality of all supported features.• Conducted daily functional and regression testing on software builds, diligently investigating bugs.• Developed test scripts and cases in HP Quality Center to meet new IP Phone requirements.• Engaged in manual testing and defect tracking using Test Director and Salesforce.

• Developed and executed a full range of manual and automated black and gray box tests to validate Voice over IP (VoIP) systems deployment, encompassing Cisco, Avaya, Nortel Networks, and Siemens. • Designed and performed comprehensive GUI and database tests, employing SQL queries to validate integrity of new and existing database application projects.

Mountain View, California, Us

• Tested, debugged, and verified new telephony, and IP video conference equipment campus-wide.• Reduced operating costs by managing video conferences, training end users, creating documentation, and terminating unused resources.• Served as point of contact for North American sites regarding video conference issues, collaborating with vendors for equipment servicing.

• Tested the company’s enterprise change management software, streamlining provisioning and optimization of telecommunications, cellular, and data communications resources within corporations. • Enhanced product quality through proactive identification of existing and potential problems, anticipation of customer needs, and thorough documentation review. • Successfully advocated for implementation of over 50 feature requests, contributing to product refinement and customer satisfaction.

Ca

• Conducted comprehensive testing of beta software versions across diverse client/server configurations, Windows operating system platforms, and web browsers to verify stability and quality.• Presented product demonstrations to internal stakeholders, distributors, VPs, and Technology Transfer session groups.• Delivered customer support and resolved issues for North American, CALA, and APAC customers utlizing the Meridian 1 PBX software.