Piotr G. Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

• implementation of the adopted assumptions regarding the quality of customer service in the area of telephone service by analyzing the effectiveness of activities, processes and procedures, searching for and.
• increasing the effectiveness and efficiency of the subordinate team in the field of service by monitoring the level of knowledge and skills, quality of work, motivating activities, ongoing and periodic evaluation,
• monitoring the degree of task implementation, measuring and analyzing indicators (KPI's),
• coordinating the work schedule by providing recommendations and analyzes at the stage of scheduling, ongoing analysis and changes in the schedule in order to maintain the expected performance indicators,
• maintaining systematic communication within the team by organizing and conducting individual and team meetings,
• team building and development through employment planning, participation in the recruitment and selection of candidates, induction of newly hired people to work, control of the work of the subordinate team,