Will (Peter) Turner Email & Phone Number

Australia

Customer Frame empowers businesses & organisations to become more profitable & sustainable by putting the customer at the heart of everything they do. We help our clients to diagnose, understand and improve their customer centricity and transform their operations - ultimately driving business performance.

Uk, Europe & Australia

Interim business transformation catalyst, helping private and public sector organisations solve the problems that they have been unable to tackle on their own. Skilled at leading complex transformation across the full spectrum of people, process and technology domains. Areas of specific expertise are focused on:* strategy* innovation* growth* changeDemonstrated success across customer-centric strategy, innovation design & implementation, business/project recovery, corporate turnarounds and strategic transformation of business operations.

Sydney, Australia

London, United Kingdom

Led the development of the HR Strategy, framework and transition roadmap, in collaboration with stakeholders from across the region, leveraging technology solutions to drive the strategic change imperatives and policies of the new global business.

Created and executed a new customer-centric program, inspiring and leading the complex stakeholder landscape, reshaping internal processes, structures and systems to deliver culture change and business effectiveness objectives.

Established a customer centric improvement program, developing change toolkits and interventions to rapidly improve business efficiency, redesigning key process steps and customer application materials, providing measurable cost-avoidance gains.

London, United Kingdom

Led the strategic turnaround and positive recovery of the MiNC Property Enterprises business, reshaping the commercial strategy, profit model and the focus of resources to maximise cash flow and ROI.

London, United Kingdom

Provided strategic consulting and advisory services to the C-suite of various group equity investments and startup incubations, delivering the 7-dimensional growth strategy for the global 'business coaching' line of business.

* Collaborated with cross-sector partners to resolve a common systems design issue threatening to derail projects worth £40m, reducing delivery risk for partners.* Established the Business Continuity strategy and tactical implementation, working with the Executive team to reduce operational risk in the knowledge-based organisation.

* Introduced market-based business strategy, innovating the customer proposition to increase profit by £1.3m over year 1 target (50% gain) and 30% over year 2 profit target.* Created an online test materials ordering facility, working with third party vendors and customers to reduce administrative burden and improve overall customer experience.* Worked with commercial partners under licensing arrangements to deliver innovative education products for the sector, demonstrating the ability to use government IP as an alternate funding stream.

* Co-created a capability framework and knowledge capture tools to underpin the risk mitigation strategy that addressed the high-impact organisation relocation program.

* Led technical teams for $3m product initiative, influencing effort into customer-centric value dimensions, launching with success to achieve market leadership and higher yield.* Led cross-functional team for company-wide Internet redevelopment project, delivering an integrated portfolio of brand-centric websites, intranet and dealer extranet.

* Launched inaugural high profile ‘Bathurst 24-Hour’ international motor racing event, establishing it as the fifth world-recognised 24-hour GT racing event.* Negotiated television rights with networks to supply 24-hour coverage, attaining over 8 hours live to air (worth $7m), securing top international teams, sponsors and advertisers.* Provided national marketing strategy and operational support to the 5 racing categories and calendar of events, including sponsorship management, corporate hospitality and brand merchandising.

* Established coherent brand definition and supporting integrated marketing strategy, maximising advertising and promotional effectiveness to increase national brand recognition.* Introduced corporate branding program, establishing visually prominent retail sites across Australia, locking in key dealers whilst delivering brand recognition for low capital outlay.* Led Sales teams to focus revenue and profit performance, based on ranked customer value.

Brisbane, Australia

* Developed a business plan for a $4m integrated Internet publishing business.* Facilitated site design and launch of careerone.com.au, Australia’s leading job website, influencing Executive teams to realise synergies between online and offline businesses.

Master Of Business Administration (M.B.A.), Strategy, Marketing, Entrepreneurship, Turnarounds, Distinction

Activities and Societies: Consulting Club, Coporate Turnarounds Club

Bachelor Of Business, Marketing