Paul Waldeier Email & Phone Number

Pennsauken, Nj

• Established the requirements for and directed the migration of the implementation of an MPLS network infrastructure for 28 retail outlets along with the corporate headquarters.• Analyzed, designed, and Developed a system for store-ready packaging using EDI pulling data from the STS POS system and relaying information to a VAN.• Installed, maintained, and upgraded operating system and application software for a 30 server corporate back office including anti-virus software, business continuity, SQL database administration, LAN infrastructure, System administration (Active Directory), and E-Mail (Exchange).• Supported local network in retail outlets including using a cellular unit for opening stores prior to implementation of T1’s.

Tinton Falls, Nj

Sr. Project Manager coordinating implementation of software development processes and product updates. Release Manager for testing and implementing new products and updates to existing products. Business Analyst eliciting and describing requirements for enhanced customer service processes.• Identified the processes most frequently followed by Customer Care in their support role. This was followed by implementing a Follow-the-Sun support practice to control expenses and improve service. • Using of Six Sigma techniques, analyzed change control and event management data to both identify and quantify the most problematic areas associated with Problem and Change Management. This was followed by implementing some ITIL best practices to address the identified issue areas• Pulled together data from the Helpdesk and Customer Relationship Management systems, the Call Management switch, and the E-Mail tracking system into a database to generate metrics for an MIS scorecard and additional process improvements.

Malvern, Pa

Managed Release Deployment for new Soarian product which used Java and WebSphere to integrate e-business applications across multiple computing platforms.• Worked with installation team to install numerous versions of the product and the underlying WebSphere middleware• Identified and helped correct issues with both the product and the deployment process (System Test through live) in an SDLC using Agile as a software development methodology.

Pennsauken

Project Manager charged with gathering infrastructure requirements of a new POS retail system and implementing IT system enhancements.• Analyzed homegrown system used by Buyers to identify and recommend short term enhancements and to baseline current requirements.• Set up a Service Desk following ITIL guidelines to be used as a central point of contact between users and the IT service organization.• Project Manager for needed IT infrastructure improvements including setting up secure VPNs to all retail outlets, upgrading E-Mail system, implementing new backup/recovery system, and upgrading all client systems.

Norristown, Pa

Business Analyst for upgrade to new financial and CRM systems.• Upgraded application set to Microsoft’s Great Plains to handle Inventory, A/R, A/P, and purchase order processing.• Planned and implemented server upgrades in anticipation of higher system demand, E-Mail on Microsoft Exchange, and more robust firewall.

Narberth, Pa

Founded company to install broadband LANs in small businesses requiring only a single router to replace dialup lines.• Wrote business plan and processed all incorporation requirements.• Designed systems and contacted upgrades for 42 companies and proprietorships.• Handled all the business aspects of running the company such as advertising and finances and doing all network installations.• Dissolved company when it proved to be not profitable enough following 9/11 induced recession.

Malvern, Pa

Manager and Department Manager of up to 85 people charged with improving the software development processes, release management, storage management, software change control, and improving testing processes.

Mba, Operations Research

Bs, Management Egineering

Activities and Societies: Delta Tau Delta

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